Fonolo

APRIL 17, 2019

This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings. But despite all this appetite for automation, IATA finds that most people still want to talk to a real person when things go wrong.

Airlines 78

Airlines Transportation Contact Center Self service 78

Comm100

NOVEMBER 13, 2022

Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized. This access to information doesn’t just help the agent to respond faster – it also empowers the agent to deliver more helpful and personalized support.

Customer Service 98

Customer Service Multichannel Chatbots Healthcare 98

Comm100

NOVEMBER 13, 2022

Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want. In addition to speed, live chat also brings convenience and personalization to customer service interactions. . Deliver personalized customer service .

Customer Service 95

Customer Service Chatbots Best practices Surveys 95

Lumoa

AUGUST 5, 2022

Experts believe that the modern retail industry will follow a similar pattern as it did during the 2009 recession. During this period, ecommerce sales thrived while in-person transactions declined sharply. The Impact of Global Events on the Retail Industry. Analyze How the Sentiment is Changing Over Time.

Feedback 78

Feedback Marketing Metrics Benchmark 78

Clarabridge

MARCH 2, 2017

In 2009 as social media took hold, a new category emerged: “A person like yourself”. When customers share an NPS rating or a customer satisfaction score, it’s not so you can rank, benchmark or trend. Powers North American guest satisfaction study extended stay segment. Customers don’t share scores, they share their experience.

Benchmark 49

Benchmark Government Big data Analytics 49

C3Centricity

JULY 30, 2018

Personally, I believe that customers are your biggest asset, as they are the ones who pay your wages and make your business thrive. Better to compare results also to past best ones than only using the current benchmark. Think about the much-publicised Tropicana disaster back in 2009, or the Gap logo change.

Marketing 75

Marketing Customer centricity Advertising Benchmark 75

Clarabridge

MARCH 2, 2017

In 2009 as social media took hold, a new category emerged: “A person like yourself”. When customers share an NPS rating or a customer satisfaction score, it’s not so you can rank, benchmark or trend. Powers North American guest satisfaction study extended stay segment. Customers don’t share scores, they share their experience.

Benchmark 45

Benchmark Government Big data Analytics 45