Lumoa

AUGUST 5, 2022

Experts believe that the modern retail industry will follow a similar pattern as it did during the 2009 recession. During this period, ecommerce sales thrived while in-person transactions declined sharply. The Impact of Global Events on the Retail Industry. Analyze How the Sentiment is Changing Over Time.

Feedback 78

Feedback Marketing Metrics Benchmark 78

Fonolo

APRIL 17, 2019

This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings. But despite all this appetite for automation, IATA finds that most people still want to talk to a real person when things go wrong.

Airlines 78

Airlines Transportation Contact Center Self service 78

Clarabridge

MARCH 2, 2017

In 2009 as social media took hold, a new category emerged: “A person like yourself”. When customers share an NPS rating or a customer satisfaction score, it’s not so you can rank, benchmark or trend. Powers North American guest satisfaction study extended stay segment. Customers don’t share scores, they share their experience.

Benchmark 49

Benchmark Government Big data Analytics 49

Clarabridge

MARCH 2, 2017

In 2009 as social media took hold, a new category emerged: “A person like yourself”. When customers share an NPS rating or a customer satisfaction score, it’s not so you can rank, benchmark or trend. Powers North American guest satisfaction study extended stay segment. Customers don’t share scores, they share their experience.

Benchmark 45

Benchmark Government Big data Analytics 45

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. So, what does it mean? Let’s look at a sports analogy for enlightenment.

B2B 62

B2B Feedback B2C Enterprise 62

JustCall

JANUARY 31, 2023

Google Voice Overview Founded in 2009, Google Voice is a voice over Internet protocol (VoIP) phone service. per user, per month Professional – $21.95 per user, per month Enterprise – $31.95 per user, per month Ultimate – $52.95

voip 52

voip Enterprise Interactive Voice Response CRM 52

Comm100

FEBRUARY 19, 2014

Web chat has increased in popularity with customers as the Forrester Research report indicates this channel has risen in popularity as adoption rose from 30% to 43% between 2009 and 2012. Customers also expect the person on the other end of the chat to have all of the answers. Web Chat – Customers Love It!

Benchmark 40

Benchmark Surveys Technology Customer Service 40