ChurnZero

JUNE 19, 2020

You Mon]: My angle on that is if you have a product that’s quick to value, onboard, or self-service then month-to-month is a great way to go. They didn’t really exist in mass during 2008 and 2009, so we’ve never really seen it. The bigger comment is divorce from contract; it’s just based on payments.

SaaS 72

SaaS Metrics Surveys Customer retention 72

Comm100

NOVEMBER 13, 2022

Knowledge base: With a knowledge base in place, teams can provide fast self-service answers to their customers, as well as detailed help resources for agents to support customers. The key benefits of omnichannel customer service. Founded: 2009. SOC 2 Type II. Headquartered: Vancouver, Canada.

Customer Service 98

Customer Service Multichannel Chatbots Healthcare 98

JustCall

JANUARY 31, 2023

Fully self-service and easy to set up. Nextiva has a web app and a mobile app for remote servicing and integrates with business solutions like ServiceNow, Salesforce, and Zendesk. Google Voice Overview Founded in 2009, Google Voice is a voice over Internet protocol (VoIP) phone service.

voip 52

voip Enterprise Interactive Voice Response CRM 52

Fonolo

APRIL 17, 2019

This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings. In 1999, it implemented the country’s first self-service express check-in kiosks.

Airlines 78

Airlines Transportation Contact Center Self service 78