2009 Best practices Consulting 
Taylor Reach Group
SEPTEMBER 18, 2017
Deepak met with a number of consultants and potential clients while on his Canadian tour from Vancouver to Toronto and this week is attending the PACE event in Washington. Since establishing Snapshotz™ Online in 2009, the Contact Center audit tool has become the largest single database of contact center best practices on the planet!
ClearAction
FEBRUARY 7, 2016
Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. 1 2009 Customer Experience Maturity Monitor, Peppers & Rogers Group. 2 2009 Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand, Aberdeen Group.
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DMG Consulting
MARCH 9, 2020
And after the last disease scare in 2009 (the H1N1 influenza), some companies extended their DR/BC plans to be prepared for the impact of a pandemic. This is a standard best practice for any DR/BC plan, as it doubles the chances that your customers (or patients) will be able to reach you. Invest in two carriers, if possible.
TMP Direct
MAY 19, 2015
In mid-November 2009, there were an average of 27.3 Today, the savviest marketers are not only monitoring the conversations, they’re participating in the conversations — and they’re participating using the best practices of customer service. 175 million people update their Facebook status each day (per Facebook.com, Jan 2010).
Comm100
NOVEMBER 13, 2022
Siloed data can cause issues in customer service transactions such as: Poor efficiency as support agents need to search a variety of records and possibly consult other agents to solve a problem. To ensure the security and reliability of your data, you should also look for security features that follow industry best practices.
Connecting the Dots
APRIL 3, 2024
Using the aforementioned best practices for onboarding and the measurement protocol described below, our client found that support calls caused by that problem declined significantly, and satisfaction and loyalty among these valuable customers rose over 6%, resulting in an ROI of more than 100%. 2009, August 10). 5 Reichard, C.
SmartKarrot
FEBRUARY 15, 2022
This will help you stay up to date with the trends and best practices of customer service. Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. is an internationally recognized customer experience consultant. Adrian Swinscoe.
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