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Gamification also works well. Using the aforementioned bestpractices for onboarding and the measurement protocol described below, our client found that support calls caused by that problem declined significantly, and satisfaction and loyalty among these valuable customers rose over 6%, resulting in an ROI of more than 100%.
Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity.
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