2009 Best practices SaaS 
ChurnZero
AUGUST 4, 2023
For many SaaS companies, the cost of acquiring a customer exceeds the initial revenue it earns in any given deal. As the smart folks at SaaS Capital put it, retaining customers has a powerful compounding effect on growth for SaaS companies. Customer retention also has a significant financial impact later too.
Comm100
NOVEMBER 23, 2020
Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. Great for: Early-stage SaaS startups and small subscription-based businesses in need of a multi-functional email ticketing software. 4.7 / 5 (Capterra). 4.0 / 5 (Capterra).
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Connecting the Dots
APRIL 3, 2024
Customers Spread Negative Word of Mouth (WOM) Two major SaaS software firms we know of found that many of their clients IT and Operations departments failed to aggressively train the front-line on how to use many of the product features. 2009, August 10). 5 Reichard, C. Can You Sell Without Lying? Harvard Business Review.
SmartKarrot
FEBRUARY 15, 2022
This will help you stay up to date with the trends and best practices of customer service. She created the #customerserv chat in 2009 – a platform to discuss everything related to customer service. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. Martin Hill.
Amity
JANUARY 13, 2016
In this issue of the SaaS Tattler we discuss how to make sure your Customer Success team is making the required impact. A Guide of SaaS Companies. In this article, Benjamin Brandall provides a guide to the importance of Customer Success for SaaS companies. Since 2009, the popularity of customer success has increased 800%.
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