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Contact Centers appreciate: “We give customers the opportunity to use the channel that they best prefer, and in the process, we direct volume away from the call center and reduce queues and waittimes. Nanorep is a provider of self-service, virtual customer assistants, and smart bot solutions for customer service.
During non-peak periods, the additional support capacity that chatbots provide allows faster resolutions to student queries and reduced waittimes. For requests handled entirely by chatbots, students see no waittimes, as a single chatbot can respond to an unlimited number of simultaneous chats with no delay.
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