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Top 10 call center outsource companies for 2024 If you find yourself needing the extra bandwidth, expertise, tools, and support that contact center outsourcing companies can provide, here are some tried and true options for your business to consider.
The offshore businessprocessoutsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and BusinessProcessOutsourcers (BPOs) were facing new headwinds and competitive pressures. "I do expect cognitive and robotic automation projects to lead to some job loss.
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