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The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

Xaqt

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. "I do expect cognitive and robotic automation projects to lead to some job loss.

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Top 10 Call Center Outsourcing Companies for Transforming Your CX

ROI CX Solutions

At ROI CX Solutions, weve seen incredible outcomes as a result of effective call center outsourcing. Here are some real-world examples of tangible outsourced call center results : 99.7% Martal Group serves a global market with sales and lead generation services for tech companies at various stages of growth.