2009 Call Center Consulting 
Beyond Philosophy
OCTOBER 1, 2015
When an experience is complex, people gravitate toward the high-cost channels, i.e., the call center. Looking at data since 2009, the portfolio including the simplest brands outperformed the major indexes by 170%. It’s more expensive to be complex. Customers value simplicity enough to pay more for it.
Contact Center Pipeline
JANUARY 29, 2020
Contact Center Pipeline’s SPONSOR WALL OF FAME Company name Customer Contact Strategies CEO/Founder Michele Rowan When founded 2009 Describe your company We help companies design/expand their work-at-home programs for contact centers via custom consulting, public workshops and conferences.
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Liveops
FEBRUARY 8, 2019
In fact, Sharon had not only an entire career before joining Liveops Nation in 2009, she was a leader in creating some of the nation’s first outsourced call centers in the 1980s. Sharon got her start in the contact center world shortly after attending University of Florida. So she went to work as a Liveops agent.
TechSee
DECEMBER 5, 2017
According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services.
ROI CX Solutions
DECEMBER 5, 2024
Minutes Table of contents Introduction When it comes to call center outsourcing, the right partner can be the difference between a frustrated customer and a loyal brand advocate. When done correctly, outsourcing call centers is a strategic move for customer satisfaction and revenue. Read Time: 15.5
Taylor Reach Group
SEPTEMBER 18, 2017
Deepak met with a number of consultants and potential clients while on his Canadian tour from Vancouver to Toronto and this week is attending the PACE event in Washington. Since establishing Snapshotz™ Online in 2009, the Contact Center audit tool has become the largest single database of contact center best practices on the planet!
Taylor Reach Group
MAY 10, 2018
Finding the near perfect place to put your new Call Center or Contact Center can be a daunting task. In this post, I am going to explain what to do in terms of selecting the site location of your Contact Center. If salary cost was king we all would have off-shored our Call Centers long ago.”.
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