CSM Magazine

NOVEMBER 27, 2020

The Institute of Directors (IoD) surveyed 958 British businesses and found that 74% plan to retain home-working for the foreseeable future. The IoD survey echoed the earlier findings of researchers from Cardiff and Southampton universities, who found that 90% of employees would also prefer to continue working from home.

Wait times 98

Wait times Chatbots Enterprise Banking 98

TechSee

DECEMBER 5, 2017

Founded in 2009 with headquarters in Israel, Nanorep has been implemented by more than 200 enterprises across the globe, and was recognized in the 2017 UK National Innovation Awards. The NPS survey asks just one-question “How likely are you to recommend our product or service to a friend or colleague?”

Contact Center 116

Contact Center Technology Self service Call Center 116

Nicereply

AUGUST 24, 2021

Messaging in customer service is on the rise, and surveys for support teams continue to gather data that indicates this trend is picking up steam. WhatsApp started in 2009, but it took off after Facebook acquired it in 2009. Automated responses with virtual chatbots. WhatsApp Business Solutions. There are 1.65

Customer Service 59

Customer Service APIs Airlines Chatbots 59

Fonolo

APRIL 17, 2019

research firm that surveys 20 million global travelers yearly. It also led the continent in leveraging email and text messaging in notifying passengers of delayed or cancelled flights and gate change details in 2009, and in the same year released North America’s first airline mobile applications for Apple and Blackberry.

Airlines 78

Airlines Transportation Contact Center Self service 78

Answer Dash

JANUARY 9, 2019

I never had heard of Amazon until around the time I graduated college, and I became a customer in 2009 when I was living in Brooklyn, NY. In one recent survey , 87% of senior business leaders said digitizing is their top business priority. Allstate uses a chatbot named Amelia to assist its employees in their customer interactions.

Customer Experience 82

Customer Experience Chief Customer Officer Chatbots Technology 82

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Education 69

Education Chatbots Wait times Surveys 69

Comm100

NOVEMBER 13, 2022

In a 2021 report, 70% of agents surveyed reported feeling overwhelmed. Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs.

Customer Service 85

Customer Service Chatbots Best practices Surveys 85