Fonolo

FEBRUARY 23, 2021

Not content with supplying you with cheap electronics, books, workout equipment, and organic quinoa, Amazon also supports most cloud-based contact center software today. Fonolo Births the Cloud-Based Call-Back. At this point — around 2009 — call center technology was slowly moving to the cloud.

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Call Center Technology Interactive Voice Response Contact Center 96

Fonolo

MAY 1, 2019

Avaya’s core call center business was the result of an acquisition of Nortel assets, following the latter’s bankruptcy in 2009. It’s only been 16 months since they emerged from bankruptcy. There’s a tasty irony to an Avaya-Mitel merger. That collapse is still a psychic wound for the Canadian tech industry. kind of moments.

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Contact Center Entertainment Call Center call center software 99

Fonolo

AUGUST 28, 2019

Nortel did the same thing, and Avaya bought those assets in 2009 … In my opinion breaking up is the only sensible option … Avaya’s whole portfolio is a complicated, multiple overlapping product mess from lots of acquisitions. – Alan Quayle’s CXTech newsletter. Here’s a quick road map: Some Other Thoughts.

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Cloud contact Call Center Contact Center contact center solutions 11

Babelforce

JULY 6, 2022

Furthermore, it is easy for contact center team members to collaborate with customers across different time zones, locations, and devices within the software’s unified digital communication interface. What are the characteristics of a typical virtual contact center? Remote work has been on the rise since 2009.

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Contact center software Contact Center Abandon Call Cloud contact 52

Talkdesk

MAY 22, 2019

They were founded in 2009 with a simple mission—create a world where every business thrives through free cash flow. Vanessa Avila, technical services manager at Taulia, searched for a cloud contact center that could help them track agent performance and provide them with analytics and reporting on call statistics.

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Cloud contact Contact Center Analytics Consulting 8

EPIC Connections

MARCH 27, 2018

We aim to grow as a preferred partner in building the contact center of the future. In 2009, EPIC responded to our clients’ interest in cloud contact center technology and began partnering with cloud providers in January of 2010. Since then, our cloud technology engagements have grown significantly.

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Consulting Consulting Contact Center Cloud contact 37

NobelBiz

APRIL 9, 2024

Amendments, including the 2009 HITECH Act, have strengthened HIPAA, introducing stringent compliance measures and penalties for violations, underscoring the act’s pivotal role in balancing patient privacy with the operational needs of the healthcare system.

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Call Center Telemarketing Healthcare Government 104