Remove 2009 Remove Cloud contact Remove Contact center software
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What is Virtual Contact Center Software?

Babelforce

Virtual contact center software enables contact centers to manage customer interactions from various channels cost-effectively and efficiently. Some organizations have their in-house contact centers, while others may outsource their customer service to third parties. Let’s delve in!

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A Short History of Call Center Technology

Fonolo

Not content with supplying you with cheap electronics, books, workout equipment, and organic quinoa, Amazon also supports most cloud-based contact center software today. Fonolo Births the Cloud-Based Call-Back. At this point — around 2009 — call center technology was slowly moving to the cloud.

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What is Call Center Compliance?

NobelBiz

Amendments, including the 2009 HITECH Act, have strengthened HIPAA, introducing stringent compliance measures and penalties for violations, underscoring the act’s pivotal role in balancing patient privacy with the operational needs of the healthcare system.