2009, Cloud contact and Interactive Voice Response

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2009

Cloud contact

Interactive Voice Response

A Short History of Call Center Technology

Fonolo

FEBRUARY 23, 2021

Later in that decade, IVR (Interactive Voice Response) technology was first rolled out into call centers. First Voice-Over-Internet-Protocols Established. The 80s were — for everyone involved — a blur of innovation and expansion for the contact center world. Fonolo Births the Cloud-Based Call-Back.

Call Center

Call Center Technology Interactive Voice Response Contact Center

Perseverance Through Rapid Change: EPIC Connections Celebrates 15 Years of Success as a Mainstay in Contact Center Consulting

EPIC Connections

MARCH 27, 2018

Although we don’t advertise it much, EPIC stands for Email, Phone, IVR, and Chat. We aim to grow as a preferred partner in building the contact center of the future. In 2009, EPIC responded to our clients’ interest in cloud contact center technology and began partnering with cloud providers in January of 2010.

Consulting

Consulting Consulting Contact Center Cloud contact

Customer Contact Central

A Short History of Call Center Technology

Perseverance Through Rapid Change: EPIC Connections Celebrates 15 Years of Success as a Mainstay in Contact Center Consulting

Stay Connected