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The Most Unlikely Source Is Blocking Contact Center Transformation

CX Global Media

The quality of leadership is one of the most important predictors of an organization’s future success (Peterson, Walumbwa, Byron and Myrowitz 2009). The post The Most Unlikely Source Is Blocking Contact Center Transformation appeared first on Call Center Coach. Even if you are a small contact center.

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Fine-tune Llama 2 for text generation on Amazon SageMaker JumpStart

AWS Machine Learning

nn### Input:nFélix César Luna (30 September 1925 – 5 November 2009) was an Argentine writer, lyricist and historian.nnnn### Response:n Ground Truth response: Felix Luna died on November 5th, 2009 Response from the non fine-tuned model: Félix César Luna (30 September 1925 – 5 November 2009) was an ArgentinennWhen did Luna die?nnn###

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How working from home changed the way I help others

Liveops

In fact, Sharon had not only an entire career before joining Liveops Nation in 2009, she was a leader in creating some of the nation’s first outsourced call centers in the 1980s. She started consulting in a variety of capacities, including executive coaching, business strategy and career counseling. Tell me more about that.

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8 Tried and Tested Methods For Improving Employee Engagement

Customer Guru

Not just that, he must be coached and held accountable and his/her progress must be tracked. In a survey by McKinsey Quarterly in 2009, praise from immediate supervisors and attention from company leaders were found to be just as important or more important than financial rewards. Communicate and do it transparently.

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In Times of Crisis, Contact Center Agents Must Practice Mindfulness

DMG Consulting

We’ve dealt with epidemics before—including the H1N1 pandemic in 2009, which gave us a scare—but never in any of our lifetimes have we confronted a pandemic of this magnitude, where the primary mechanisms for mitigating its consequences are social distancing and self-quarantine. COVID-19 is frightening for good reason.

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Customer Service Predictions for 2018

CSM Magazine

Both of those groups learn, absorb information and get motived differently, so incorporating gamification into recruitment, training and coaching will continue to become more and more important. Fara has been with Arvato since 2009, holding various positions ranging from project management, business development to strategy.

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Best Telemarketing Companies Focus on Their Niche

Quality Contact Solutions

QCS has been working with this client on an on-going basis since 2009. In addition, the team has 3 full-time supervisors that coach, develop, and provide feedback to the team on a daily basis. Every year, the relationship has been expanded to include a larger role.