Liveops

FEBRUARY 8, 2019

In fact, Sharon had not only an entire career before joining Liveops Nation in 2009, she was a leader in creating some of the nation’s first outsourced call centers in the 1980s. She started consulting in a variety of capacities, including executive coaching, business strategy and career counseling. Tell me more about that.

Call Center 91

Call Center Consulting Consulting Contact Center 91

CSM Magazine

DECEMBER 5, 2017

Both of those groups learn, absorb information and get motived differently, so incorporating gamification into recruitment, training and coaching will continue to become more and more important. Fara has been with Arvato since 2009, holding various positions ranging from project management, business development to strategy.

Customer Service 80

Customer Service Gamification Self service CRM 80

DMG Consulting

MAY 21, 2020

We’ve dealt with epidemics before—including the H1N1 pandemic in 2009, which gave us a scare—but never in any of our lifetimes have we confronted a pandemic of this magnitude, where the primary mechanisms for mitigating its consequences are social distancing and self-quarantine. COVID-19 is frightening for good reason.

Contact Center 77

Contact Center Healthcare Enterprise Coaching 77

Amity

JANUARY 13, 2016

Since 2009, the popularity of customer success has increased 800%. "Measure customer satisfaction by creating a short, three to four question survey," says Jennifer Martin, a business coach at Zest Business Consulting. Survey them -- via email or after a customer service call.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

JustCall

JANUARY 31, 2023

Call Intelligence – Make the best use of IQ to sketch out the best pitches, real-time conversation insights, and coaching with conversational intelligence. “I’ve used JustCall in a previous company and recommended it as a business consultant for this client when upgrading their reservations system.

voip 52

voip Enterprise Interactive Voice Response CRM 52