Customer Guru

MAY 22, 2018

The key person in any organization that is directly responsible for employee engagement is the manager of a person or the team. Not just that, he must be coached and held accountable and his/her progress must be tracked. Build a responsible senior management team. Recognition can be in the form of regular rewards and awards.

Employee engagement 96

Employee engagement Coaching Surveys Construction 96

CSM Magazine

DECEMBER 5, 2017

Technologies such emotion-engines, which help analyze input to determine customers’ emotions could help personalize interactions and may prompt a seamless transfer to a customer service professional as a next step. Emotional Detection. ” AR & VR. Challenges for Executives. Self Service. Gamification. About the Author.

Customer Service 80

Customer Service Gamification Self service CRM 80

DMG Consulting

MAY 21, 2020

We’ve dealt with epidemics before—including the H1N1 pandemic in 2009, which gave us a scare—but never in any of our lifetimes have we confronted a pandemic of this magnitude, where the primary mechanisms for mitigating its consequences are social distancing and self-quarantine. COVID-19 is frightening for good reason.

Contact Center 77

Contact Center Healthcare Enterprise Coaching 77

Quality Contact Solutions

JULY 19, 2018

QCS has been working with this client on an on-going basis since 2009. In addition, the team has 3 full-time supervisors that coach, develop, and provide feedback to the team on a daily basis. Every year, the relationship has been expanded to include a larger role.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Noble Systems

MAY 11, 2021

The personal computer propelled speech recognition in the 1990s, which is when BellSouth introduced its voice portal, VAL. Google Voice Search launched in 2009. Businesses in a variety of industries rely on ASR to direct callers to the right department or person through an IVR system. It included 230 billion words.

Analytics 52

Analytics Interactive Voice Response Coaching Self service 52

LiveChat

JANUARY 14, 2020

I am a little skeptical of the GEMS exoskeleton which, combined with AR glasses, stands in for a fitness coach. Meet #Ballie , Samsung’s human-centric vision of robots that takes personalized care to the next level. Remember the 2009 blockbuster hit Avatar? Smart homes. GEMS (Gait Enhancing and Motivating System).

Automotive 64

Automotive Technology Coaching Personalization 64

Kayako

FEBRUARY 25, 2016

From hiring to firing, from family to working with a personal assistant, from running a board meeting to developing an investor story, it is a big ask from 400 pages. Some of our favourite bits include promotion committees, performance management, goal setting, the peer interview process and how Google coaches a squad of elite interviewers.

Engineering 36

Engineering Finance Marketing Sales 36