Amity

JANUARY 13, 2016

In this issue of the SaaS Tattler we discuss how to make sure your Customer Success team is making the required impact. A Guide of SaaS Companies. In this article, Benjamin Brandall provides a guide to the importance of Customer Success for SaaS companies. Since 2009, the popularity of customer success has increased 800%.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

Kayako

FEBRUARY 25, 2016

Some of our favourite bits include promotion committees, performance management, goal setting, the peer interview process and how Google coaches a squad of elite interviewers. Predictable Revenue is a gospel in the bible of building a SaaS business. By Aaron Ross ( @motoceo ) and Marylou Tyler ( @maryloutyler ).

Engineering 36

Engineering Finance Marketing Sales 36

ChurnZero

OCTOBER 30, 2023

In 2009, authors Rob Walker and Joshua Glenn devised a social experiment to find out. Stories may trigger a hormonal response in the brain that author and coach David JP Phillips called an Angels Cocktail in a talk for TEDx Stockholm. Some SaaS products have performance dashboards built in that help. Why is this so effective?

Customer retention 52

Customer retention Accountability Surveys SaaS 52