Customer Guru

MAY 22, 2018

Indeed, there are a few studies that highlight the impact of employee engagement on factors such as service and sales. Sales: Fabick CAT showed an improvement of 300% net industry sales due to enhanced employee engagement. Not just that, he must be coached and held accountable and his/her progress must be tracked.

Employee engagement 96

Employee engagement Coaching Surveys Construction 96

CSM Magazine

DECEMBER 5, 2017

Both of those groups learn, absorb information and get motived differently, so incorporating gamification into recruitment, training and coaching will continue to become more and more important. There is a greater need to have both service and sales capabilities combined with the ability to learn about products and services in depth.

Customer Service 80

Customer Service Gamification Self service CRM 80

Quality Contact Solutions

JULY 19, 2018

At Quality Contact Solutions, we’ve defined our niche as sales. We exist because the world is driven by sales. Program Type: Business to business sales. Project scope: QCS conducts business to business sales for this client. QCS has been working with this client on an on-going basis since 2009.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Kayako

FEBRUARY 25, 2016

All of The Lean Startup principles you may already know of are rooted in the theories and strategies set out by Blank: customer development, product-market fit first, understanding your market and iterative vs linear execution before ramping up sales and marketing. Predictable Revenue is a gospel in the bible of building a SaaS business.

Engineering 36

Engineering Finance Marketing Sales 36

Verint

DECEMBER 28, 2017

When I started this blog in 2009, I focused on the thorny issues involved with communicating across the sales-engineering interface®. The post-sale care and feeding of customers is relegated to just about everybody who had zero to do with acquiring these customers. Let’s face it. Ours is a holistic dialogue.

Customer retention 36

Customer retention Engineering Coaching Sales 36

CSM Magazine

FEBRUARY 7, 2023

We saw this in the last big recession spanning 2007-2009. This is the best way to influence brand perception, win sales, and build longer-term loyalty. As we enter this period of economic uncertainty, there is a growing concern that organisations will hunker down and focus solely on cost-cutting tactics and operational efficiency.

Customer Experience 52

Customer Experience Gamification Analytics Self service 52

Amity

JANUARY 13, 2016

Can Customer Success really be held with the same importance of sales, marketing and product departments? Since 2009, the popularity of customer success has increased 800%. "Measure customer satisfaction by creating a short, three to four question survey," says Jennifer Martin, a business coach at Zest Business Consulting.

Benchmark 48

Benchmark SaaS Surveys Metrics 48