2009 Consulting Customer Experience 
Beyond Philosophy
OCTOBER 1, 2015
Customers are more likely to recommend you to someone else when you keep it simple. The vast majority, 70% of respondents said they were more likely to recommend a brand with a simple experience. Looking at data since 2009, the portfolio including the simplest brands outperformed the major indexes by 170%.
Beyond Philosophy
NOVEMBER 29, 0002
This buyback agreement, described by Reuters as a framework deal, includes the Jetta Sedan, the Golf compact and the Audi A3 models sold since 2009. As Customer Experience consultants, we can tell you that trust is an important thing for a Customer Experience. liter diesel cars sold in the U.S.
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ShepHyken
APRIL 30, 2024
When I’m asked to give a customer experience keynote speech , one of the points I like to make is the importance of simplifying the complicated. My annual customer service and CX research includes some very compelling findings that will make you want to simplify your customers’ experience.
ShepHyken
JULY 13, 2021
Authentic Customer Conversations. Collecting, Sharing, and Acting on Customer Knowledge. Shep Hyken interviews Jason Ten-Pow, CEO and President of ONR, the CX consulting firm he founded in 2009. They discuss how businesses can create long-term and sustainable revenue and profits by talking to their customers.
Beyond Philosophy
JULY 26, 2017
For many of us, my guess is annoyed, which is the type of emotion that isn’t doing the Customer Experience any favors. In fact, the numbers show that since 2009, the rate of shrinkflation has been growing at a “staggering pace.” The Great Recession made many customers more price sensitive than they were before the recession.
Beyond Philosophy
MAY 5, 2016
This buyback agreement, described by Reuters as a framework deal, includes the Jetta Sedan, the Golf compact and the Audi A3 models sold since 2009. As Customer Experience consultants, we can tell you that trust is an important thing for a Customer Experience. liter diesel cars sold in the U.S.
ShepHyken
JULY 13, 2021
Authentic Customer Conversations. Collecting, Sharing, and Acting on Customer Knowledge. Shep Hyken interviews Jason Ten-Pow, CEO and President of ONR, the CX consulting firm he founded in 2009. They discuss how businesses can create long-term and sustainable revenue and profits by talking to their customers.
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