Remove 2009 Remove Consulting Remove Personalization
article thumbnail

Make the Complicated Simple

ShepHyken

Siegel+Gale is a consulting firm that specializes in making brands simple. In 2009, if you invested in a group of companies recognized for simplicity, you would have dramatically outperformed the stock market by a whopping 1,600%, proving that simplicity delivers in ROI. It’s important to remember that simple does not always mean easy.

article thumbnail

Guest Blog: Experience Will Set Direct-to-Consumer Brands Apart. Convenience Won’t.

ShepHyken

“To do that, DTC companies can differentiate themselves by having a full view of every customer—from purchases and service to sentiment and engagement—so the entire experience can be personal and personalized.”. Customers can get a personal consultation from a member of the gTeam over chat, email, or the phone.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

International Women’s Day: A Closer Look at Some of the Women Who Drive NRG

The Northridge Group

Kelsey earned a degree in economics and later worked at a marketing agency before coming to NRG as a Consultant. I think there’s an overwhelming sense at my previous job that the client came first no matter what, even if that meant your personal life suffered. All of this helps me be a better person and helps in my career.

article thumbnail

4 Powerful Rules to Create Employee and Customer Word-of-Mouth Programs That Work

Beyond Philosophy

For instance, a 2009 social media use study by MarketingSherpa found that, among customers, learning about special offers and sales was a prime motivator for consumers to connect with companies through social media. Customer Advocacy Behavior: Personal Brand Connection That is More Than Loyalty, Word-of-Mouth, or Recommendation.

B2C 341
article thumbnail

Make This Small Change For Big Results

Beyond Philosophy

Thaler and Sunstein, 2008, 2009). Let’s say you want your customers to get away from paper statements, which is far less personal and controversial than taking a kidney. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

article thumbnail

How to Write a “Relentless” Customer Service Culture Plan

CSM Magazine

When Scott left in January 2009 the stock value was less than when he started as CEO. Jeff Bezos, Amazon’s founder and Executive Chair is one of the world’s richest person as of October 2022 with a Net Worth of $138.6 John Tschohl is a professional speaker, trainer, and consultant. A fatal mistake. Along came Amazon.

article thumbnail

A Spotlight on Woman-Owned Language Service Providers in the U.S. Today

Certified Languages International

Some of Laura’s accomplishments include: 2009 Minority Business Leader, Philadelphia Business Journal 2010 EY Entrepreneur of the Year 2010 Enterprising Women of the Year Award, Enterprising Women magazine. After working in a variety of positions to get to know the business, she took over as CEO from Bill Graeper (CLI’s founder) in 2009.