Education Services Group

FEBRUARY 3, 2021

Customer Success as a Service ® provider ESG announces a partnership with inSided, the only Customer Success Community platform for SaaS and subscription-based companies. Our services combine consultation, process development, people, and automation to increase the capabilities of your Customer Success organization. About inSided.

Customer advocacy 52

Customer advocacy SaaS Self service Consulting 52

ClearAction

JULY 20, 2023

Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed. On the tech provider side, new logos are a constant quest, but SaaS models mean renewals are a top priority. On the consultant side, fast-paced change in tech makes fascinating studies to sell.

Technology 62

Technology Consulting Consulting B2B 62

Amity

JANUARY 13, 2016

In this issue of the SaaS Tattler we discuss how to make sure your Customer Success team is making the required impact. A Guide of SaaS Companies. In this article, Benjamin Brandall provides a guide to the importance of Customer Success for SaaS companies. Since 2009, the popularity of customer success has increased 800%.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

Connecting the Dots

APRIL 3, 2024

Customers Spread Negative Word of Mouth (WOM) Two major SaaS software firms we know of found that many of their clients IT and Operations departments failed to aggressively train the front-line on how to use many of the product features. 4 Customer Care Measurement & Consulting (CCMC) cross-industry proprietary data.

Education 62

Education B2B Sales Surveys 62

ROI CX Solutions

DECEMBER 5, 2024

Belkins services range from appointment setting and demand generation to cold email outreach and CRM consulting. Martal Group Martal Group is a Canada-based BPO company, founded in 2009, specializing in outbound and inbound lead generation for businesses looking to scale rapidly.

outsourcing 52

outsourcing Call Center Technical Support B2B 52

SmartKarrot

FEBRUARY 15, 2022

Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. is an internationally recognized customer experience consultant. Chelsea Krost refers to herself as the Millennial brand consultant and ambassador. Adrian Swinscoe. Annette Franz.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10