Beyond Philosophy

OCTOBER 1, 2015

Of those surveyed, 38% of them said they would pay more for a simpler experience. Looking at data since 2009, the portfolio including the simplest brands outperformed the major indexes by 170%. The post Customer Experience: Keep it Simple Stupid appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

Customer Experience 408

Customer Experience Morale Advertising Consulting 408

ShepHyken

APRIL 30, 2024

For example, 94% of the more than 1,000 consumers we surveyed said convenience is important, 87% of customers will recommend a convenient company or brand, and 70% will pay more for convenience. Siegel+Gale is a consulting firm that specializes in making brands simple. They’ve complicated their message.

Entertainment 255

Entertainment Consulting Consulting Surveys 255

ijgolding

OCTOBER 28, 2015

These are the things that participants don’t mention in surveys or focus groups. Traditional market research focuses on finding “truths” through asking hundreds of customers to fill out a survey or rate a service. Hellon is the leading service design consultancy in Scandinavia. They can prove to be more valuable than gold.

Customer Experience 127

Customer Experience Banking Journey mapping Education 127

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. The NPS survey asks just one-question “How likely are you to recommend our product or service to a friend or colleague?”

Contact Center 116

Contact Center Technology Self service Call Center 116

ClearAction

FEBRUARY 7, 2016

Why Customer Satisfaction Surveys are Not Customer-Centric article. Customer Survey Actions & Feedback to Customers BKM: Boeing, Motorola, Symantec. 1 2009 Customer Experience Maturity Monitor, Peppers & Rogers Group. 3 2009 Customer Experience Management Benchmark Study, Strativity Group. Employee Engagement.

Customer Experience 48

Customer Experience Customer centricity Employee engagement Enterprise 48

Connecting the Dots

APRIL 3, 2024

For example, from a business-to-consumer (B2C) vantage point, our 2020 National Customer Rage survey indicates that 66% of customers will experience problems annually more than double the 32% problem rate reported in our 1976 White House-sponsored study. A recent survey of 2,000 U.S. Thoroughness? Simplicity? All the above?

Education 62

Education B2B Sales Surveys 62

Amity

JANUARY 13, 2016

Since 2009, the popularity of customer success has increased 800%. Survey them. Survey them -- via email or after a customer service call. Survey them -- via email or after a customer service call. They’ll make certain that the customer is happy, and set up to get the most value they can out of the product.

Benchmark 48

Benchmark SaaS Surveys Metrics 48