Talkdesk

DECEMBER 26, 2018

Established in 2009, Boostability was founded on a simple business model: to create affordable and effective SEO for the small business marketplace. After their initial move to Talkdesk, Boostability plans to add 150+ agent seats within the next 18 months, spread across two contact centers in the U.S. And it’s worked.

Marketing 43

Marketing Customer Service contact center solutions Contact Center 43

NICE inContact

JULY 13, 2016

Our customer, Hoveround Corporation , a leading provider of power chairs, electric scooters and other mobility solutions, chose inContact for its inbound contact center solution in 2009. Last October, inContact was named the 2015 Customer Value Leadership Award by Frost & Sullivan.

Customer Experience 48

Customer Experience Contact Center contact center solutions Personalization 48

Fonolo

AUGUST 28, 2019

Nortel did the same thing, and Avaya bought those assets in 2009 … In my opinion breaking up is the only sensible option … Avaya’s whole portfolio is a complicated, multiple overlapping product mess from lots of acquisitions. – Alan Quayle’s CXTech newsletter. – Sheila McGee-Smith in NoJitter.

Cloud contact 11

Cloud contact Call Center Contact Center contact center solutions 11

Revation Systems

JANUARY 2, 2020

In addition to the introduction of HIPAA in 1996, the Health Information Technology for Economic and Clinical Health ( HITECH ) Act of 2009 was designed to address the privacy and security concerns associated with the electronic transmission of health information. Revation and Wearable Technology.

Technology 62

Technology Healthcare contact center solutions Contact Center 62

Avaya

JANUARY 9, 2017

Calls fielded by the hotline staff have grown steadily to an estimated 691,000 since Christmas 2009. It’s all made possible by Avaya Customer Engagement technology , the leading contact center solution in the market (shameless company plug!).

Government 45

Government contact center solutions Contact Center Marketing 45

EPIC Connections

MARCH 27, 2018

We aim to grow as a preferred partner in building the contact center of the future. In 2009, EPIC responded to our clients’ interest in cloud contact center technology and began partnering with cloud providers in January of 2010. Since then, our cloud technology engagements have grown significantly.

Consulting 37

Consulting Consulting Contact Center Cloud contact 37

Hodusoft

JUNE 12, 2024

In 2009, Amazon acquired Zappos in an all-stock deal worth around USD 1.2 Determine the Key Features You Need First thing first, you need to decide the key features you need in your contact center software.

Contact center software 52

Contact center software Contact Center Sales Interactive Voice Response 52