Clarabridge

MARCH 2, 2017

I am not thinking in terms of customer effort score or satisfaction. In 2009 as social media took hold, a new category emerged: “A person like yourself”. Prior to this he was part of the founding circle of Artesian Solutions, an innovator in social CRM and a Director of Services for business intelligence giant Cognos.

Benchmark 49

Benchmark Government Big data Analytics 49

Clarabridge

MARCH 2, 2017

I am not thinking in terms of customer effort score or satisfaction. In 2009 as social media took hold, a new category emerged: “A person like yourself”. Prior to this he was part of the founding circle of Artesian Solutions, an innovator in social CRM and a Director of Services for business intelligence giant Cognos.

Benchmark 45

Benchmark Government Big data Analytics 45

Connecting the Dots

APRIL 3, 2024

Regardless of the method used, wherever possible, and to minimize customer effort or resistance, less cumbersome information requests likely mean more cooperation. Thus, the minimum information needed to facilitate onboarding is an e-mail address and the product or service the customer has purchased. 2009, August 10).

Education 62

Education B2B Sales Surveys 62