CSM Magazine

DECEMBER 5, 2017

Here are some of the top customer service predictions for 2018, brought to you by Fara Haron is CEO of CRM Solutions, Arvato. Gamification. Gamification will grow as a trend because most of the customer service workforce will be millennials or Gen Z. Fara Haron is CEO of CRM Solutions, Arvato North America and Philippines.

Customer Service 80

Customer Service Gamification Self service CRM 80

Comm100

NOVEMBER 23, 2020

Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. And with a wide host of integrations, it is easy to hook Comm100 up to your CRM without having to transfer any data. 4.7 / 5 (Capterra). 4.72 / 5 (Software Advice).

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

Connecting the Dots

APRIL 3, 2024

Gamification also works well. Two sources of data should be used to characterize the spectrum of customer problems: company workload reports ( e.g. , as drawn from company CRM systems) and a specialized customer experience survey that includes a granular list of problems customers may have encountered over a 6- or 12-month period.

Education 62

Education B2B Sales Surveys 62