ClearAction

JULY 20, 2023

Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed.

Technology 62

Technology Consulting Consulting B2B 62

Amity

SEPTEMBER 7, 2016

I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. This was back before SaaS companies were given that acronym -- they were called ASPs (Application Service Providers) back in the early 2000s. In the early days of HubSpot, before 2009, we didn’t have customer success and retention was a problem.

Upselling 0

Upselling Metrics Accountability Customer retention 0

JivoChat

JUNE 20, 2021

In the time since it launched in 2009, BigCommerce has become a leader in the SaaS e-commerce world. CRM & Customer Service. In 2009, Walmart expanded its footprint in the e-commerce world when it launched Walmart Marketplace. BigCommerce breaks apps into 20 useful and organized categories that can be easily searched.

Sales 52

Sales Accountability Advertising B2B 52

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. The SaaS company is responsible for maintaining databases and servers and making sure that users can access the applications from almost all devices.

SaaS 11

SaaS Finance CRM Analytics 11

Connecting the Dots

APRIL 3, 2024

Customers Spread Negative Word of Mouth (WOM) Two major SaaS software firms we know of found that many of their clients IT and Operations departments failed to aggressively train the front-line on how to use many of the product features. 2009, August 10). 5 Reichard, C. Can You Sell Without Lying? Harvard Business Review.

Education 62

Education B2B Sales Surveys 62

Comm100

NOVEMBER 23, 2020

Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. And with a wide host of integrations, it is easy to hook Comm100 up to your CRM without having to transfer any data. 4.7 / 5 (Capterra). 4.72 / 5 (Software Advice).

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

ROI CX Solutions

DECEMBER 5, 2024

Advanced CRM systems and tools to bridge any potential gaps and enhance collaboration and communication. Belkins services range from appointment setting and demand generation to cold email outreach and CRM consulting. The company serves as a bridge between SaaS businesses and a global network of vetted sales service providers.

outsourcing 52

outsourcing Call Center Technical Support B2B 52