Beyond Philosophy

SEPTEMBER 13, 2016

For instance, a 2009 social media use study by MarketingSherpa found that, among customers, learning about special offers and sales was a prime motivator for consumers to connect with companies through social media. Monetary Linkage Between Customer Experience, Loyalty Initiatives, and Advocacy Behavior.

B2C 341

B2C B2B Wireless Customer centricity 341

Win the Customer

DECEMBER 15, 2015

Organizations that continually excel in their customer experience and service delivery average increased growth of 4-8% in revenue over competitors in their industry. Are You Experienced Enough in Customer Experience?

Customer Experience 64

Customer Experience Customer advocacy Consulting Consulting 64

Education Services Group

FEBRUARY 3, 2021

inSided is the only Customer Success Community platform for SaaS and subscription-based companies. The platform is used by hundreds of companies to drive product adoption, increase retention and build lasting customer advocacy. Founded in 2009, inSided is headquartered in Amsterdam with an office in New York.

Customer advocacy 52

Customer advocacy SaaS Self service Consulting 52

Natalie Petouhof

AUGUST 26, 2015

Gainsight is one of the leading vendors of Customer Success Management (CSM) software. Louis, Missouri in 2009, Gainsight’s headquarters are now in Redwood City, California. Gainsight helps businesses grow faster by reducing customer churn, increasing upsell opportunities, and driving customer advocacy.

Sales 63

Sales Management Advertising Upselling 63

Talkdesk

MAY 23, 2019

But, and then around about, sort of, 2008, 2009 I thought, well if I’m going to make a fair go of this idea of being independent, then I can see the way the market was developing. I needed to develop a reputation and a footprint, almost the ability to develop trust at a distance.

Customer advocacy 8

Customer advocacy Consulting Consulting Customer Experience 8