2009, Customer advocacy and Customer centricity

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2009

Customer advocacy

Customer centricity

4 Powerful Rules to Create Employee and Customer Word-of-Mouth Programs That Work

Beyond Philosophy

SEPTEMBER 13, 2016

While multi-media, mega-budget programs were extolling wonderful products and services (and social values) offered by corporations, product quality and service performance for customers, and evidence of a customer-centric culture for employees, was often in decline in the real world.

B2C

B2C B2B Wireless Customer centricity

Gainsight: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Natalie Petouhof

AUGUST 26, 2015

Gainsight is one of the leading vendors of Customer Success Management (CSM) software. Louis, Missouri in 2009, Gainsight’s headquarters are now in Redwood City, California. Gainsight helps businesses grow faster by reducing customer churn, increasing upsell opportunities, and driving customer advocacy.

Sales

Sales Management Advertising Upselling

Customer Contact Central

4 Powerful Rules to Create Employee and Customer Word-of-Mouth Programs That Work

Gainsight: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

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