2009 Customer advocacy Customer Experience 
Beyond Philosophy
SEPTEMBER 13, 2016
For instance, a 2009 social media use study by MarketingSherpa found that, among customers, learning about special offers and sales was a prime motivator for consumers to connect with companies through social media. You Also Might Like… B2B Marketers, Analyze This: How Do Prospects Score YOU on Their Experience?
Win the Customer
DECEMBER 15, 2015
Organizations that continually excel in their customer experience and service delivery average increased growth of 4-8% in revenue over competitors in their industry. Are You Experienced Enough in Customer Experience? Higher than average customer loyalty. Category-leading brand. Faster growth than competitors.
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Natalie Petouhof
AUGUST 26, 2015
Gainsight is one of the leading vendors of Customer Success Management (CSM) software. Louis, Missouri in 2009, Gainsight’s headquarters are now in Redwood City, California. Gainsight helps businesses grow faster by reducing customer churn, increasing upsell opportunities, and driving customer advocacy.
Education Services Group
FEBRUARY 3, 2021
inSided is the only Customer Success Community platform for SaaS and subscription-based companies. The platform is used by hundreds of companies to drive product adoption, increase retention and build lasting customer advocacy. Founded in 2009, inSided is headquartered in Amsterdam with an office in New York.
Talkdesk
MAY 23, 2019
What brought you to working on customer experience today? But, and then around about, sort of, 2008, 2009 I thought, well if I’m going to make a fair go of this idea of being independent, then I can see the way the market was developing. I don’t really have a career. Justin Robbins: I love it.
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