Remove 2009 Remove Customer advocacy Remove Personalization
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4 Powerful Rules to Create Employee and Customer Word-of-Mouth Programs That Work

Beyond Philosophy

For instance, a 2009 social media use study by MarketingSherpa found that, among customers, learning about special offers and sales was a prime motivator for consumers to connect with companies through social media. Monetary Linkage Between Customer Experience, Loyalty Initiatives, and Advocacy Behavior.

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Talkdesk CX Tour London: Preview with Adrian Swinscoe

Talkdesk

But, and then around about, sort of, 2008, 2009 I thought, well if I’m going to make a fair go of this idea of being independent, then I can see the way the market was developing. And I know that people who attend the CX Tour on June 6th are going to have an opportunity to obviously meet you in person and hear more about it.