2009, Customer advocacy and Sales - Customer Contact Central

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2009

Customer advocacy

Sales

4 Powerful Rules to Create Employee and Customer Word-of-Mouth Programs That Work

Beyond Philosophy

SEPTEMBER 13, 2016

For instance, a 2009 social media use study by MarketingSherpa found that, among customers, learning about special offers and sales was a prime motivator for consumers to connect with companies through social media. Monetary Linkage Between Customer Experience, Loyalty Initiatives, and Advocacy Behavior.

B2C

B2C B2B Wireless Customer centricity

Gainsight: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Natalie Petouhof

AUGUST 26, 2015

Gainsight is one of the leading vendors of Customer Success Management (CSM) software. Louis, Missouri in 2009, Gainsight’s headquarters are now in Redwood City, California. Gainsight helps businesses grow faster by reducing customer churn, increasing upsell opportunities, and driving customer advocacy.

Sales

Sales Management Advertising Upselling

4 Powerful Rules to Create Employee and Customer Word-of-Mouth Programs That Work

Gainsight: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

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