Contact Center Pipeline
DECEMBER 14, 2017
Last week’s post offered a brief look back at a couple of social customer care pioneers—two companies that led the industry in 2009 by demonstrating how customer service could be delivered through social channels.
Contact Center Pipeline
DECEMBER 7, 2017
Social customer service has come a long way since I first wrote about it in Pipeline eight years ago (“The Impact of Word of Mouth in the Web 2.0 World,” June 2009). There have been huge leaps forward in awareness, mindset and technology, despite some lingering challenges that businesses as yet have failed to address […].
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TMP Direct
MAY 19, 2015
Online brand reputation monitoring with customer care. You may also be interested in “5 Things the Most Customer Service Savvy Companies Know About Social Media” here. In mid-November 2009, there were an average of 27.3 A few facts: There are almost 1 million blog posts every 24 hours, according to www.thefuturebuzz.com.
Nicereply
AUGUST 24, 2021
Such high levels of engagement indicate that customers are onboard with messaging their favorite brands via SMS. WhatsApp started in 2009, but it took off after Facebook acquired it in 2009. Automated features free up agents to handle more complex issues, providing a better customer service experience.
Chip Bell
JANUARY 15, 2019
who served as NASA Administrator from 2009 until he retired in 2017. He was appointed NASA Administrator by President Obama in 2009. Intrepid, an aircraft carrier docked in the Manhattan harbor. The museum on the deck of the ship houses the space shuttle, Enterprise. Nearby is a tribute to Charles F. Bolden, Jr.
Russel Lolacher
APRIL 10, 2017
I remember in 2009, when I joined Twitter, it was a. The post Twitter is Dead, Long Live Twitter (Ask your Customers) appeared first on The Upsell. I’ve heard a lot about how Twitter is dying as a social media platform lately. Apparently no one is on it and we are wasting our time.
ClearAction
FEBRUARY 7, 2016
4 Building Blocks for a Customer-Centric Culture article. Building a Customer-Centric Culture article. Customer Experience Management Improves Brand Value article. Growing a Customer Care Culture by Hiring Right BKM: Southwest, Nordstrom, Ritz-Carlton. Voice of the Customer.
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