2009 Customer centricity Sales 
Beyond Philosophy
SEPTEMBER 13, 2016
While multi-media, mega-budget programs were extolling wonderful products and services (and social values) offered by corporations, product quality and service performance for customers, and evidence of a customer-centric culture for employees, was often in decline in the real world.
ijgolding
AUGUST 13, 2014
During the same period, sales of ‘ebooks’ rose 134%. In 2009 one of the most prominent collapses in the industry came with the demise of Borders. Product centric organisations are becoming fewer in number. The number of printed books sold in the UK last year dropped almost 10%. You can read the article in full here.
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Amity
NOVEMBER 9, 2016
About the profession: 62% of Customer Success professionals report having less than 3 years of experience in Customer Success, and 9% reported having worked in the field for 10 years or more. 50% of Customer Success teams are stand-alone organizations reporting directly to the CEO, whereas 20% are still considered part of Sales.
Fonolo
MAY 16, 2019
lululemon’s Guest Education Centre is a notable example of a brand showcasing its customer service offerings as a benefit of buying from them. The Guest Education Centre is a call center that focuses on “product education” rather than sales. Creating Buzz with Brilliant Customer Service.
Natalie Petouhof
AUGUST 26, 2015
Gainsight is one of the leading vendors of Customer Success Management (CSM) software. Louis, Missouri in 2009, Gainsight’s headquarters are now in Redwood City, California. Gainsight does this by providing a 360-degree view of customers to people in customer success, sales, marketing, product management and executive offices.
TechSee
DECEMBER 5, 2017
According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.
C Space
JANUARY 18, 2021
As consumers experienced long lines for groceries and scarcity for the first time in decades, it’s little wonder that stores that managed their supply-chain and customer relationship successfully through the volatility are front of mind. Everything HEB does is in service of the customer and the community. We’re in the people business.
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