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Cathal McGloin, CEO of ServisBOT describes why AI is perfectly poised to help customerservice professionals shine. Customerservice departments are still rooted in voice-centric service infrastructure, but this is about to change. Voice from the past. Escape from routine.
Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour. Customer Success was an unexplored area back during the 2008-2009 period of the global recession. But with time, businesses have made Customer Success a tool to assess their profit generation.
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