ClearAction

FEBRUARY 7, 2016

Customer Experience Articles. Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Customer Centricity.

Customer Experience 48

Customer Experience Customer centricity Employee engagement Enterprise 48

Verint

DECEMBER 28, 2017

One Millimeter Mindset customer retention moves you and your organization one millimeter outside your current comfort level. One of the biggest differences has to do with how we acquire and then retain customers. More importantly, One Millimeter Mindset customer retention is about today and tomorrow, not yesterday.

Customer retention 36

Customer retention Engineering Coaching Sales 36

ijgolding

MARCH 1, 2017

As I wrote last week , when it comes to the world of Customer Experience, many journalists are writing about the subject without necessarily understanding what it is, or that they are even writing about it at all. In 2009 one of the most prominent collapses in the industry came with the demise of Borders.

Customer Experience 62

Customer Experience Marketing Management Technology 62

CSM Magazine

MARCH 13, 2020

Deploying a range of chatbots, each suited to a specific task, can greatly enhance the customer experience and deliver substantial benefits to the business. Here are 5 ways specialist service bots can play a winning role in your organization’s customer retention strategy: 1. About the Author.

Chatbots 64

Chatbots Customer retention Contact Center Self service 64

CX Journey

JANUARY 11, 2018

A survey by Aspect Software indicated that businesses that adopt omnichannel strategies achieve 91% greater year-over-year customer retention rates compared to businesses that don’t. He did - and in 2009 Zingle was born as the first two-way, business-and-customer communication platform.

Multichannel 58

Multichannel Customer retention Call Center Customer Care 58

Fonolo

APRIL 17, 2019

It also led the continent in leveraging email and text messaging in notifying passengers of delayed or cancelled flights and gate change details in 2009, and in the same year released North America’s first airline mobile applications for Apple and Blackberry. VPs & Directors of Customer Experience. Successful case studies.

Airlines 78

Airlines Transportation Contact Center Self service 78

ijgolding

MAY 21, 2018

In the UK, retailers have been struggling with this concept since the demise of 100-year-old Woolworths in 2009. This post was originally written exclusively for my column on CustomerThink – a global online community of business leaders striving to create profitable customer-centric enterprises. My book, ‘Customer What? –

Banking 74

Banking Customer centricity Enterprise Technology 74

Education Services Group

FEBRUARY 3, 2021

With integrations like Zendesk, Skilljar, Salesforce, Mixpanel, and Gainsight, you can connect inSided to the rest of your tech stack and create a 360° view of your customer. Founded in 2009, inSided is headquartered in Amsterdam with an office in New York. For more information visit insided.com.

Customer advocacy 52

Customer advocacy SaaS Self service Consulting 52

ijgolding

AUGUST 3, 2018

In the UK, retailers have been struggling with this concept since the demise of 100-year-old Woolworths in 2009. I and my family have been ‘customers’ of FatFace for several years. In reviewing their corporate website, I was also delighted to read how focused on customer experience they are.

Multichannel 76

Multichannel Customer centricity Sales Management 76

Connecting the Dots

APRIL 3, 2024

Considering the high rate of preventable customer problems across all industries, installing a process to help customers get it right should be at the top of any corporate list of initiatives to improve the customer experience. Reboarding is especially critical in business-to-business (B2B) settings.

Education 62

Education B2B Sales Surveys 62

SmartKarrot

JANUARY 25, 2022

These programs got the name of customer marketing. . Customer marketing is one of the key functions of an organization. On the other hand, customer success has been around since early 2009. This is where customer marketing as a department comes in handy. Definition of customer marketing. contact-form-7].

Marketing 10

Marketing SaaS Upselling Education 10

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Here is the list for you – 1.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

Hodusoft

JUNE 12, 2024

In 2009, Amazon acquired Zappos in an all-stock deal worth around USD 1.2 When the host inquired, the guest replied, “That’s because the brand’s customer service is so good that their customer support representatives will even order a pizza for you if that’s what you want.”

Contact center software 52

Contact center software Contact Center Sales Interactive Voice Response 52

TMP Direct

APRIL 29, 2015

[Contact Center Satisfaction Index for 2008, published by the CFI Group] A mere 8 percent of customers see their experiences as “superior” in contrast to 80 percent of companies that believe they are delivering superior service. by as many as 5:1 – the importance of responsive, high quality customer service is yet again highlighted.

Customer Service 40

Customer Service Advertising Contact Center Customer retention 40