Verint

DECEMBER 28, 2017

One Millimeter Mindset customer retention moves you and your organization one millimeter outside your current comfort level. One of the biggest differences has to do with how we acquire and then retain customers. More importantly, One Millimeter Mindset customer retention is about today and tomorrow, not yesterday.

Customer retention 36

Customer retention Engineering Coaching Sales 36

CSM Magazine

NOVEMBER 21, 2019

Companies focused on long term success understand the importance of investing in efficient customer service recovery to restore their reputation when it’s put on the line. Way back in 2009, United Airlines baggage handlers broke Dave Caroll’s $3500 guitar during a flight from Halifax to Omaha.

Airlines 78

Airlines Customer retention Marketing Customer Service 78

Amity

SEPTEMBER 7, 2016

With 20,000 customers worldwide, HubSpot is the world’s leading inbound marketing and sales platform, transforming the way businesses attract, engage, and delight customers. We sat down with Stephen O’Keefe, Director of Customer Success, to discuss how Customer Success has evolved at HubSpot over the last 7 years.

Upselling 0

Upselling Metrics Accountability Customer retention 0

CSM Magazine

MARCH 13, 2020

A win-back bot, used in combination with other chatbots such as a quote bot, and loyalty bot, can help to retain customers who are nearing the end of their contract and are at risk of switching to a competitor and can even help to entice back customers who’ve already left. About the Author.

Chatbots 64

Chatbots Customer retention Contact Center Self service 64

ChurnZero

JUNE 19, 2020

During the webinar, we discussed: How customer retention impacts the valuation of your company. How Customer Success can effectively drive retention. What data you need to get the investment in your Customer Success team. We have a $10 million ARR company that has 12 customers.

SaaS 72

SaaS Metrics Surveys Customer retention 72

ijgolding

AUGUST 3, 2018

In the UK, retailers have been struggling with this concept since the demise of 100-year-old Woolworths in 2009. Less than a month ago, my wife, Naomi, bought some items from FatFace in their summer sale. ‘Our returns policy for sales items is 15 days’, we were told. A couple of minutes later, the assistant returned.

Multichannel 76

Multichannel Customer centricity Sales Management 76

Connecting the Dots

APRIL 3, 2024

From this point of view, onboarding is more than a one-and-done transaction relegated to use with only with new, first-time customers immediately after they buy. In fact, our definition presupposes that onboarding begins before customers have even purchased the offering (i.e., as a part of the sales and marketing efforts).

Education 62

Education B2B Sales Surveys 62

SmartKarrot

JANUARY 25, 2022

On the other hand, customer success has been around since early 2009. When a sale is not a one-time event but a recurring one, companies need to close new customers and keep the existing ones for the next renewal. This is where customer marketing as a department comes in handy. Definition of customer marketing.

Marketing 10

Marketing SaaS Upselling Education 10

SmartKarrot

FEBRUARY 15, 2022

Through her ‘The Modern Customer’ Podcast, Morgan aims to provide detailed insights about customer-focused digital transformation. Bob Thompson has a wealth of expertise in customer-facing areas such as customer service and sales. Lincoln Murphy is one of the most important influencers in customer experience.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

Hodusoft

JUNE 12, 2024

How to Boost E-Commerce Sales with Contact Center Software “What does the sales of an e-commerce company have to do with contact center software ?” In 2009, Amazon acquired Zappos in an all-stock deal worth around USD 1.2 At HoduSoft, we have helped many e-commerce companies increase their sales volume.

Contact center software 52

Contact center software Contact Center Sales Interactive Voice Response 52

ChurnZero

OCTOBER 30, 2023

In 2009, authors Rob Walker and Joshua Glenn devised a social experiment to find out. Next, they hired authors to write a story to go with each figurine and put them for sale on the auction site eBay. Is storytelling a legitimate persuasion tactic? The results were phenomenal. .”

Customer retention 52

Customer retention Accountability Surveys SaaS 52