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Guest Post: Employee Engagement and CX: 5 Strategies to Build Synergy

ShepHyken

He writes about how employee engagement and customer experience can enhance business performance. The reality is that the connection (or lack thereof) between employee engagement and customer experience can seriously impact business performance. In their 2009 meta-analysis presented by Gallup, Harter et al.

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8 Tried and Tested Methods For Improving Employee Engagement

Customer Guru

“Customers will never love your company until your employees love it first.” ~ Simon Sinek. It is a well-known fact that healthy employee engagement and sustained business growth are correlated. Interestingly, some might wonder whether corollary is true as well, i.e. successful organisations really have better-engaged employees?

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Customer Experience Articles

ClearAction

Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management. 70% of best-in-class adopters of customer experience management use customer feedback to influence strategic decisions, compared to half of industry-average organizations and 29% of laggards.(2).

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Higher Education Chatbots – Everything You Need to Know

Comm100

By allowing a chatbot to handle the most time consuming and unrewarding work, agents can focus their time on more engaging questions and tasks. This in turn helps schools improve employee engagement and even reduce agent turnover.

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Focus on One Thing at a Time in Customer Experience Strategy

PeopleMetrics

When faced with repetitive tasks, and no clear milestones, employees can feel like drones, lose excitement for their jobs, and worse still, might start thinking about exit strategies. Conversely, hitting marks can do wonders for employee engagement. 2009 by Phillip Capper , CC BY 2.0. by JD Hancock , CC BY 2.0.