Amity

SEPTEMBER 7, 2016

With 20,000 customers worldwide, HubSpot is the world’s leading inbound marketing and sales platform, transforming the way businesses attract, engage, and delight customers. I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. There were 4 Customer Success Managers at the time.

Upselling 0

Upselling Metrics Accountability Customer retention 0

ThriveableBiz

JANUARY 18, 2023

Four types of customers There’s an excellent 2009 Harvard University study by Professor John Quelch and Research Associate Katherine E. People are usually very willing to give you feedback, especially if you have an existing relationship - which is a whole other topic! Jozc on How to Market in a Downturn. Communicate, share tips.

Marketing 98

Marketing Banking Education Feedback 98

Quality Contact Solutions

JULY 19, 2018

At Quality Contact Solutions, we’ve defined our niche as sales. We exist because the world is driven by sales. Program Type: Business to business sales. Project scope: QCS conducts business to business sales for this client. QCS has been working with this client on an on-going basis since 2009.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Nicereply

JUNE 18, 2019

Customer feedback surveys are the bread and butter of support—whether you’re sending out customer satisfaction surveys (CSAT), net promoter score surveys (NPS), or asking about customers’ effort (CES) with your product, your team has probably asked a customer to rank you on a scale in the past year. Click To Tweet. About the author: .

Surveys 94

Surveys Self service Construction Feedback 94

Robert Davis

JULY 16, 2018

In The New York Times, Stephanie Rosenbloom explained why footwear sales in October 2009 reached $1.5 This was the highest October sales figure since 2006, even though the recession had hit people hard across the country. Emotional connections, measurable results – an excerpt from the book The Quality Conversation by Bob Davis.

Surveys 96

Surveys Banking Contact Center Sales 96

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Accepting all feedback requests would certainly require significant precious time. So, what does it mean?

B2B 62

B2B Feedback B2C Enterprise 62

Clarabridge

JULY 18, 2018

In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. Although customer experience (CX) was a nascent space back in 2009, it is easy to extend his argument to the customer experience space today.

Customer effort 40

Customer effort Engineering Feedback Technology 40

Robert C. Davis and Associates

JULY 16, 2018

In The New York Times, Stephanie Rosenbloom explained why footwear sales in October 2009 reached $1.5 This was the highest October sales figure since 2006, even though the recession had hit people hard across the country. Emotional connections, measurable results – an excerpt from the book The Quality Conversation by Bob Davis.

Surveys 40

Surveys Banking Contact Center Sales 40

Comm100

NOVEMBER 13, 2022

Engagement in these spaces can help to shift public perception, so thanking customers for their feedback and responding to issues is important. Top priorities in active listening are paying attention, providing feedback during the conversation, and showing engagement in what the speaker is saying. Founded: 2009. Founded: 1996.

Customer Service 97

Customer Service Chatbots Best practices Surveys 97

ClearAction

OCTOBER 1, 2018

“Only one in eight Sales and Marketing professionals believe their organization’s ability to deliver connected, personalized, contextual experiences, regardless of channel and across the entire organization, is exceptional.” “Only 16% of marketers feel their organizations are extremely responsive to the consumer.”

Customer Experience 63

Customer Experience Marketing Surveys Feedback 63

ROI CX Solutions

DECEMBER 5, 2024

Belkins Belkins is a lead generation agency headquartered in Delaware that provides B2B sales services across more than 50 industries worldwide. Belkins is a top provider of lead generation and sales development solutions serving businesses of all sizes since 2017.

outsourcing 52

outsourcing Call Center Technical Support B2B 52

JustCall

JANUARY 31, 2023

Feedback on JustCall from Real-World Users “Painless, easy onboarding. Post numbers – Keep existing numbers when changing services to help customers reach you easily. Automatic saving of customer details – Calls, texts, voicemails , etc. per month/per license Cloud Business : $19.99

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

JANUARY 19, 2023

Sales and support automation – Save time on manual tasks with automated sales and support workflows. For sales teams, the automated sales dialer takes over dialing time and connects agents to answered calls only. Google Voice Founded in 2009, Google Voice is a voice-over-Internet protocol (VoIP) phone service.

voip 52

voip CRM Interactive Voice Response Enterprise 52

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Create customer feedback emails. For instance, the Sales team can share call related information and call recording with the Customer Success team. Send out an SMS/email campaign to an inactive customer, like once every 3 days.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Create customer feedback emails. For instance, the Sales team can share call related information and call recording with the Customer Success team. Send out an SMS/email campaign to an inactive customer, like once every 3 days.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

Connecting the Dots

APRIL 3, 2024

as a part of the sales and marketing efforts). Most of these customer errors and questions emanate from one or two sources and should be preventable; either customers have not read (or viewed) the materials made available to them ( e.g. , directions, contract) or they have been misled by sales and marketing, or both.

Education 62

Education B2B Sales Surveys 62

SmartKarrot

FEBRUARY 15, 2022

Bob Thompson has a wealth of expertise in customer-facing areas such as customer service and sales. Owing to his years of experience in the field, Traynor shares valuable insights and tips to improve sales & marketing, and products. Bob Thompson. Evan Shumeyko. Lincoln Murphy. Martin Hill. Steve Curtin.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

NobelBiz

APRIL 9, 2024

Call centers play a crucial role in customer service and sales operations. Amendments, including the 2009 HITECH Act, have strengthened HIPAA, introducing stringent compliance measures and penalties for violations, underscoring the act’s pivotal role in balancing patient privacy with the operational needs of the healthcare system.

Call Center 104

Call Center Telemarketing Healthcare Government 104

Answer Dash

JANUARY 9, 2019

It happens when companies completely change their offering, like moving from retail to 100% digital, or changing the sales model to offer subscription models rather than traditional offerings. I never had heard of Amazon until around the time I graduated college, and I became a customer in 2009 when I was living in Brooklyn, NY.

Customer Experience 82

Customer Experience Chief Customer Officer Chatbots Technology 82

ChurnZero

OCTOBER 30, 2023

In 2009, authors Rob Walker and Joshua Glenn devised a social experiment to find out. Next, they hired authors to write a story to go with each figurine and put them for sale on the auction site eBay. Is storytelling a legitimate persuasion tactic? The results were phenomenal.

Customer retention 52

Customer retention Accountability Surveys SaaS 52

CSM Magazine

DECEMBER 10, 2024

Army Intelligence Analysis unit in 2009. Paul and the team at Aampe are shaping the future of agentic infrastructure for user journey personalization,with excellent feedback and adoption from their early customers.” Agentic AI provides the opportunity to break through.

Personalization 52

Personalization Engineering Entertainment Enterprise 52