Call Design
FEBRUARY 19, 2025
However, gamification-driven platforms like #Aspects League foster engagement through friendly competition, recognition, and incentives, reinforcing a strong company culture even in a remote-first environment. For instance, alerts can notify managers if an employee doesnt log on or unexpectedly goes offline, ensuring timely interventions.
CSM Magazine
DECEMBER 5, 2017
Gamification. Gamification will grow as a trend because most of the customer service workforce will be millennials or Gen Z. Both of those groups learn, absorb information and get motived differently, so incorporating gamification into recruitment, training and coaching will continue to become more and more important.
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CSM Magazine
FEBRUARY 7, 2023
We saw this in the last big recession spanning 2007-2009. Inspire and motivate team members through gamification. As we enter this period of economic uncertainty, there is a growing concern that organisations will hunker down and focus solely on cost-cutting tactics and operational efficiency. Unleash the chatbot!
Connecting the Dots
APRIL 3, 2024
Gamification also works well. 2009, August 10). Customers who had no memory of such education and warnings were more than twice as likely to be detractors on an NPS scale. For example, offer customers a three-question quiz and congratulate them for right answers. 5 Reichard, C. Can You Sell Without Lying? Harvard Business Review.
Comm100
NOVEMBER 23, 2020
Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity.
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