CSM Magazine

DECEMBER 5, 2017

Personalized videos are being used to provide customers with customization related to the specific services or products that they are interested in. Self Service. Self service functions offer greater convenience for customers and are being used across all industries. Gamification. About the Author.

Customer Service 80

Customer Service Gamification Self service CRM 80

CSM Magazine

FEBRUARY 7, 2023

We saw this in the last big recession spanning 2007-2009. From an operational point of view, speech analytics help to identify self-service containment opportunities or agent knowledge gaps. Inspire and motivate team members through gamification. Unleash the chatbot! A good example is speech analytics.

Customer Experience 52

Customer Experience Gamification Analytics Self service 52

Connecting the Dots

APRIL 3, 2024

A technology company included this warning to encourage customers to use self-service channels rather than calling tech support. Load the self-service mobile app on their phone before the customer leaves. Gamification also works well. 2009, August 10). Avoid support calls that will cost you valuable time.

Education 62

Education B2B Sales Surveys 62

Comm100

NOVEMBER 23, 2020

Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. Since then, Comm100 has kept true to its mission by expanding its offerings to meet the evolving needs of customer service teams. 4.7 / 5 (Capterra).

Chatbots 52

Chatbots Enterprise CRM Customer Support 52