CSM Magazine

DECEMBER 6, 2021

In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. The recommended strategy adopted by leading e-Commerce brands is to be proactive and personal with your customer experience. The Great Resignation is also upon us. Tip #5: Take Advantage of Technology.

Journey mapping 97

Journey mapping Contact Center Chatbots CRM 97

ClearAction

OCTOBER 25, 2022

This course is delivered live remotely or in-person, with accompanying online resources. Strategic Impact Journey Mapping : motivate long-lasting engagement and gains by learning how to facilitate workshops that focus on Absorb-Adopt-Apply-Account. These 4 A’s are what’s missing in typical journey mapping.

Journey mapping 71

Journey mapping Customer centricity Accountability Metrics 71

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Send out an automated email or SMS campaign with personalized content. According to a new report from SmarterHQ , 72% of consumers say they now only engage with marketing messages that are personalized and tailored to their interests.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Send out an automated email or SMS campaign with personalized content. According to a new report from SmarterHQ , 72% of consumers say they now only engage with marketing messages that are personalized and tailored to their interests.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. VoC managers’ bandwidth gets further consumed when special interest VoC multiplies as various teams want customer insights for what they are developing or journey mapping.

B2B 62

B2B Feedback B2C Enterprise 62

SmartKarrot

JANUARY 18, 2022

CloudCherry’s Customer Delight Meter charts each phase of the customer journey and collects data at each point to quantify consumer satisfaction with their experience. The services offered by CloudCherry include customer journey map , text analytics, integrations, predictive analytics, dashboards, actionable insights, and more.

SaaS 11

SaaS Finance CRM Enterprise 11

JustCall

JANUARY 19, 2023

From customer journey mapping to real-time data, Nextiva’s CRM goes beyond the less detailed contact databases offered by other VoIP services. Google Voice Founded in 2009, Google Voice is a voice-over-Internet protocol (VoIP) phone service. thanks to customizable dashboards, wallboards, and reports. 5 Capterra– 4.1/5

voip 52

voip CRM Interactive Voice Response Enterprise 52