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Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Thus tracing the journeymap helps your agents to improve and provide a better experience. ’ 86% of senior-level marketers believe that a customer journeymap is crucial, a study says.
Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Thus tracing the journeymap helps your agents to improve and provide a better experience. ’ 86% of senior-level marketers believe that a customer journeymap is crucial, a study says.
Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. VoC managers’ bandwidth gets further consumed when special interest VoC multiplies as various teams want customer insights for what they are developing or journeymapping.
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