Transparent BPO
DECEMBER 11, 2019
We outsourced 200 to 300 seats in countries all across the globe — Pakistan, India, Dominican Republic, and South Africa, to name a few. Every time we outsourced, there was always something missing. He was also struck by the outsourcing possibilities of a Central American country where English is the first language.
ROI CX Solutions
DECEMBER 5, 2024
Minutes Table of contents Introduction When it comes to call center outsourcing, the right partner can be the difference between a frustrated customer and a loyal brand advocate. When done correctly, outsourcing call centers is a strategic move for customer satisfaction and revenue. Read Time: 15.5
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Liveops
FEBRUARY 8, 2019
In fact, Sharon had not only an entire career before joining Liveops Nation in 2009, she was a leader in creating some of the nation’s first outsourced call centers in the 1980s. Sharon: When I came to work with Liveops in 2009, I thought it would be for a short time. Tell me more about that.
Xaqt
JUNE 1, 2020
The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. "I do expect cognitive and robotic automation projects to lead to some job loss. The large cloud providers (ie.
Quality Contact Solutions
JULY 19, 2018
QCS has been working with this client on an on-going basis since 2009. The client has an internal telemarketing sales organization (called Medallion Group) and they outsource the small and medium accounts to Quality Contact Solutions. Successful Outsource Telemarketing using Call Blending.
Anexa BPO
JUNE 15, 2022
In fact, in July 2021, the Institute of Customer Service (ICS) determined that customer service complaints were the highest they had been since 2009, classifying the first half of that year as a failure in the customer service arena. And while some organizations blamed COVID, the consumers were no longer buying it.
Babelforce
JULY 6, 2022
Some organizations have their in-house contact centers, while others may outsource their customer service to third parties. Remote work has been on the rise since 2009. Virtual contact center software enables contact centers to manage customer interactions from various channels cost-effectively and efficiently. Let’s delve in!
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