Fonolo

FEBRUARY 23, 2021

Pre-1950, nobody had ever been left on hold for more than the time it took for an operator to say, ‘Hold please’ and connect them physically to the person they wished to speak to. The age of the pesky sales caller was born. At this point — around 2009 — call center technology was slowly moving to the cloud.

Call Center 96

Call Center Technology Interactive Voice Response Contact Center 96

TechSee

DECEMBER 5, 2017

Customers appreciate: Faster, personalized customer support. Founded in 2009 with headquarters in Israel, Nanorep has been implemented by more than 200 enterprises across the globe, and was recognized in the 2017 UK National Innovation Awards. Customers appreciate: The personalized and intuitive customer self-service.

Contact Center 116

Contact Center Technology Self service Call Center 116

Amity

SEPTEMBER 7, 2016

With 20,000 customers worldwide, HubSpot is the world’s leading inbound marketing and sales platform, transforming the way businesses attract, engage, and delight customers. I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. There were 4 Customer Success Managers at the time.

Upselling 0

Upselling Metrics Accountability Customer retention 0

Quality Contact Solutions

JULY 19, 2018

At Quality Contact Solutions, we’ve defined our niche as sales. We exist because the world is driven by sales. Program Type: Business to business sales. Project scope: QCS conducts business to business sales for this client. QCS has been working with this client on an on-going basis since 2009.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Interactions

JULY 22, 2021

A recent study by the UK Institute of Customer Service found that complaints about poor customer service are at their highest levels since 2009. It is this home-based lifestyle, both personally and professionally, that has presented unprecedented challenges to businesses. In fact, online sales hit $791.70

Customer Service 62

Customer Service Wait times Technical Support Advertising 62

aircall

APRIL 6, 2017

One study showed that using this method increased sales by 24%. According to 2009 Cornell University research, consumers are less likely to make purchases when menu options include monetary symbols, such as $ or €, or monetary value words, like dollars or pounds. Removing signs of monetary value. Time is more valuable than money.

SaaS 84

SaaS Advertising Marketing Personalization 84

Amity

MARCH 24, 2016

Founded in 2009, Vend is a retail POS Software, Inventory Management, E-Commerce & Customer Loyalty for iPad, Mac and PC. Everything that we’re talking about around the lunch table is getting in amongst the sales team. Vend helps over 15,000 customers worldwide easily manage and grow their business in the cloud.

Chief Customer Officer 91

Chief Customer Officer Metrics Surveys SaaS 91

Kayako

FEBRUARY 25, 2016

From hiring to firing, from family to working with a personal assistant, from running a board meeting to developing an investor story, it is a big ask from 400 pages. High growth and scale comes from a large, high quality pipeline and a high performance sales process. By Matt Blumberg ( @mattblumberg ). High-Output Management.

Engineering 36

Engineering Finance Marketing Sales 36

CSM Magazine

DECEMBER 12, 2019

There’s a reason for that: Retail sales hit a record of $6 trillion in 2018, according to the U.S. It’s also a 50% increase from 2009’s record low of $4.06 Department store sales rose by 1.2%. Department store sales were down 5.5% Department store sales were down 5.5% Their sales were up 14.2%

Interactive Voice Response 52

Interactive Voice Response Customer Experience APIs Average Handle Time 52

Lumoa

AUGUST 5, 2022

Experts believe that the modern retail industry will follow a similar pattern as it did during the 2009 recession. During this period, ecommerce sales thrived while in-person transactions declined sharply. The Impact of Global Events on the Retail Industry. Ensure that All Stakeholders Have Access to Key Data.

Feedback 78

Feedback Marketing Metrics Benchmark 78

Russel Lolacher

SEPTEMBER 30, 2019

“No, it’s not about sales. ” I’ve been explaining “The UPsell” brand with these responses since 2009. .” ” I’ve been explaining “The UPsell” brand with these responses since 2009. OR The Death of the UPsell Brand and the Birth of Doing More with L.E.S.

Upselling 45

Upselling Customer centricity Sales Personalization 45

C3Centricity

JULY 30, 2018

Personally, I believe that customers are your biggest asset, as they are the ones who pay your wages and make your business thrive. Think about the much-publicised Tropicana disaster back in 2009, or the Gap logo change. ” Click the title link to read my perspective on this topic.

Marketing 75

Marketing Customer centricity Advertising Benchmark 75

Russel Lolacher

AUGUST 30, 2018

What if you felt like you left your computer, with all it’s personal and valuable information available to attack? In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. As this was a personal computer, Paul and Lynn were worried about viruses. Another sales page.

Entertainment 48

Entertainment Morale Personalization Customer Care 48

Clarabridge

MARCH 2, 2017

Schlee claimed that he could almost predict sales on body language alone. In 2009 as social media took hold, a new category emerged: “A person like yourself”. The number of times staff respectfully touch each other as they brush past each other in a bustling sandwich shop turns out to be a useful indicator of staff engagement.

Benchmark 49

Benchmark Government Big data Analytics 49

LiveChat

SEPTEMBER 7, 2017

For example, 37signals (now Basecamp) discovered that adding a picture of a person to their site increased product signups by 102.5%. Reflect your brand or campaign personality and values. On the other hand, a high fidelity image may be enough to close a sale, but only for users who stuck around to see it. Size and detail.

Sales 44

Sales Marketing Personalization Best practices 44

Russel Lolacher

AUGUST 30, 2018

What if you felt like you left your computer, with all it’s personal and valuable information available to attack? In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. As this was a personal computer, Paul and Lynn were worried about viruses. Another sales page.

Entertainment 40

Entertainment Morale Personalization Customer Care 40

Clarabridge

MARCH 2, 2017

Schlee claimed that he could almost predict sales on body language alone. In 2009 as social media took hold, a new category emerged: “A person like yourself”. The number of times staff respectfully touch each other as they brush past each other in a bustling sandwich shop turns out to be a useful indicator of staff engagement.

Benchmark 45

Benchmark Government Big data Analytics 45

ClearAction

OCTOBER 1, 2018

“Only one in eight Sales and Marketing professionals believe their organization’s ability to deliver connected, personalized, contextual experiences, regardless of channel and across the entire organization, is exceptional.” Only 22% of companies now are operationalizing, aligning or embedding CX.

Customer Experience 63

Customer Experience Marketing Surveys Feedback 63

Comm100

FEBRUARY 19, 2014

Web chat has increased in popularity with customers as the Forrester Research report indicates this channel has risen in popularity as adoption rose from 30% to 43% between 2009 and 2012. Customers also expect the person on the other end of the chat to have all of the answers. Competency is a key to one’s success as a web chat agent.

Benchmark 40

Benchmark Surveys Technology Customer Service 40

Connecting the Dots

APRIL 3, 2024

as a part of the sales and marketing efforts). Most of these customer errors and questions emanate from one or two sources and should be preventable; either customers have not read (or viewed) the materials made available to them ( e.g. , directions, contract) or they have been misled by sales and marketing, or both.

Education 62

Education B2B Sales Surveys 62

Horizon CX

NOVEMBER 7, 2019

Sprinkled throughout common sentences, either ‘um’ or ‘like’ makes a person sound uneducated and rather idiotic. The Association of Psychological Science’s Perspectives on Psychological Science published an article by Timothy Jay back in 2009 that helps answer that question.

Best practices 45

Best practices Customer Experience Customer Service Personalization 45

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Send out an automated email or SMS campaign with personalized content. According to a new report from SmarterHQ , 72% of consumers say they now only engage with marketing messages that are personalized and tailored to their interests.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Send out an automated email or SMS campaign with personalized content. According to a new report from SmarterHQ , 72% of consumers say they now only engage with marketing messages that are personalized and tailored to their interests.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. Outside Sources: Customers’ intended outcomes may be well researched already by your R&D group, your sales team, and/or your customer success department.

B2B 62

B2B Feedback B2C Enterprise 62

Natalie Petouhof

MARCH 6, 2017

He is perhaps best known for the 2013 critically acclaimed box office smash “Lee Daniels’ The Butler,” in addition to his 2009 feature “Precious: Based on the Novel by Sapphire,” which was nominated for six Academy Awards including best motion picture of the year and best achievement in directing. 1-selling Greek yogurt brand in the U.S.

Finance 40

Finance Advertising Engineering Entertainment 40

JustCall

JANUARY 31, 2023

Built-in CRM – The platform comes with an in-built CRM to support sales and support operations. Google Voice Overview Founded in 2009, Google Voice is a voice over Internet protocol (VoIP) phone service. Call queues and smart routing – Incoming calls are distributed based on load, user details, and IVR responses.

voip 52

voip Enterprise Interactive Voice Response CRM 52

SmartKarrot

JANUARY 25, 2022

On the other hand, customer success has been around since early 2009. When a sale is not a one-time event but a recurring one, companies need to close new customers and keep the existing ones for the next renewal. Encouraging proper sharing within both the teams with a minimal in-person meeting. Like what you are reading?

Marketing 10

Marketing SaaS Upselling Education 10

SmartKarrot

JANUARY 18, 2022

Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. The company aims at providing a single platform for automated marketing, sales, and other services. The sales team can concentrate on developing customer relationships and converting leads.

SaaS 11

SaaS Finance CRM Enterprise 11

SmartKarrot

FEBRUARY 15, 2022

Bob Thompson has a wealth of expertise in customer-facing areas such as customer service and sales. Owing to his years of experience in the field, Traynor shares valuable insights and tips to improve sales & marketing, and products. While personalizing communications is a good way to keep customers happy, it is not the only way.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

Hodusoft

JUNE 12, 2024

How to Boost E-Commerce Sales with Contact Center Software “What does the sales of an e-commerce company have to do with contact center software ?” In 2009, Amazon acquired Zappos in an all-stock deal worth around USD 1.2 At HoduSoft, we have helped many e-commerce companies increase their sales volume.

Contact center software 52

Contact center software Contact Center Sales Interactive Voice Response 52

Comm100

NOVEMBER 27, 2017

It takes a great deal of maturity to put a relationship or another person before our need to be right.”. Research shows that customers feel a sense of restored fairness when companies apologize, provided CEOs show sufficient empathy— a key factor for successful personal apologies, too. Takeaways: Want to make your apology special?

Advertising 152

Advertising Transportation Airlines Personalization 152

ROI CX Solutions

DECEMBER 5, 2024

Belkins Belkins is a lead generation agency headquartered in Delaware that provides B2B sales services across more than 50 industries worldwide. Belkins is a top provider of lead generation and sales development solutions serving businesses of all sizes since 2017.

outsourcing 52

outsourcing Call Center Technical Support B2B 52

Comm100

NOVEMBER 13, 2022

Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want. In addition to speed, live chat also brings convenience and personalization to customer service interactions. . Deliver personalized customer service .

Customer Service 95

Customer Service Chatbots Best practices Surveys 95

NobelBiz

APRIL 9, 2024

Call centers play a crucial role in customer service and sales operations. Its cornerstone, the Privacy Rule, safeguards personal health information, mandating healthcare entities to uphold confidentiality while facilitating essential healthcare services.

Call Center 104

Call Center Telemarketing Healthcare Government 104

CSM Magazine

DECEMBER 5, 2017

Technologies such emotion-engines, which help analyze input to determine customers’ emotions could help personalize interactions and may prompt a seamless transfer to a customer service professional as a next step. Emotional Detection. ” AR & VR. Challenges for Executives. Self Service. Gamification. About the Author.

Customer Service 80

Customer Service Gamification Self service CRM 80

Answer Dash

JANUARY 9, 2019

I’ve watched as the word “customer” has gained increasing influence–from the time when Tony Hsieh, CEO and founder of Zappos, was the only person talking about customer service, to now when everyone is talking about customer experience all the time. We’ve established these two things are definitely not the same.

Customer Experience 82

Customer Experience Chief Customer Officer Chatbots Technology 82

Fonolo

JUNE 26, 2019

Back in 2009, Apple filed for a trademark on its buzz-worthy phrase, “There’s an app for that.” The Customer Service Takeaway: People today not only want the personal touch from customer service representatives—they expect it. Almost a decade later, there’s no shortage of apps cluttering up the Android and Apple marketplaces.

Customer Service 104

Customer Service Airlines Transportation Call Center 104