Remove 2009 Remove Personalization Remove Surveys
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Make the Complicated Simple

ShepHyken

For example, 94% of the more than 1,000 consumers we surveyed said convenience is important, 87% of customers will recommend a convenient company or brand, and 70% will pay more for convenience. My sister used to work with companies to rewrite complicated software manuals so the average person could understand them.

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Top 5 Customer Service & CX Articles for the Week of May 1, 2023

ShepHyken

According to the research, since 2009, a stock portfolio of the publicly traded brands in Siegel+Gale’s research outperformed every major index with a return of 1,841%. Some of these include personalization, standing for an important cause, and the end of trust-eroding third-party cookies. How big is simplicity? Does this really work?

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What Every Marketer Needs to Know about Brand Image, Equity, Personality & Archetypes

C3Centricity

It is what your customers think it is; its brand image, personality and its value to them. I was lecturing at Miami University a couple of weeks ago on brand image and personality. And this is where image and personality play vital roles. A brand needs to have a clear image, personality and equity in the minds of its customers.

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Top 5 Customer Service & CX Articles for the Week of August 7, 2023

ShepHyken

My Comment: I admit to geeking out over stats and finding in survey reports, and here you’ll find an extensive list of customer retention-related stats. BONUS State Of Tipping Culture In America – Survey Report by Malia McCabe (DealAid) In America, minimum federal hourly cash wage for tipped employees is $2.13 in 2022 and 5.4%

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Turning Crisis Into Connection: How IVAs Can Support Utility Customers During Outages

Interactions

power outages since 2000 have been due to extreme weather; heat season outages alone have increased by 60% since 2009, according to Climate Central. Heres how an Intelligent Virtual Agent (IVA) that blends technology with the human touch can deliver the personalized, caring support your customers crave when the next crisis hits.

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5 Reasons Why Social Media Is Critical for Great Customer Service

Win the Customer

How about being a bit more personal and actually communicating with your customers? Research has shown that in the period between 2009 and 2014, the number of Twitter users using the platform for customer service doubled to 22%. On social media, companies should aim to employ a more personal tone in their interactions.

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8 Tried and Tested Methods For Improving Employee Engagement

Customer Guru

Source: Aon Hewitt European Manager Survey 2011. Here are a few easy ways to improve your employee engagement: Conduct periodic employee surveys. Also, many times, companies usually have surveys that garner data which is of no use. Surveys must have questions that are actionable. Aon Hewitt.