Spearline

APRIL 10, 2022

Until 2009, contact centers and other organizations had to rely on relatives abroad or holidaymakers to call their overseas numbers to make sure they were working and that the line was of sufficient quality to hold a conversation.

Telecommunications 52

Telecommunications SaaS Contact Center Self service 52

Amity

SEPTEMBER 7, 2016

I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. This was back before SaaS companies were given that acronym -- they were called ASPs (Application Service Providers) back in the early 2000s. In the early days of HubSpot, before 2009, we didn’t have customer success and retention was a problem.

Upselling 0

Upselling Metrics Accountability Customer retention 0

ClearAction

JULY 20, 2023

Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed. On the tech provider side, new logos are a constant quest, but SaaS models mean renewals are a top priority.

Technology 62

Technology Consulting Consulting B2B 62

Amity

JANUARY 13, 2016

In this issue of the SaaS Tattler we discuss how to make sure your Customer Success team is making the required impact. A Guide of SaaS Companies. In this article, Benjamin Brandall provides a guide to the importance of Customer Success for SaaS companies. Since 2009, the popularity of customer success has increased 800%.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

Amity

MARCH 24, 2016

Founded in 2009, Vend is a retail POS Software, Inventory Management, E-Commerce & Customer Loyalty for iPad, Mac and PC. Some SaaS stuff as well but the innovation in Customer Success is what’s really interesting. Vend helps over 15,000 customers worldwide easily manage and grow their business in the cloud.

Chief Customer Officer 91

Chief Customer Officer Metrics Surveys SaaS 91

Kayako

FEBRUARY 25, 2016

Predictable Revenue is a gospel in the bible of building a SaaS business. Bonus: Jim Collins published a new book in 2009 titled From Good to Great to Gone — apparently, 11 of the 60 companies studied fell to mediocrity or worse. By Aaron Ross ( @motoceo ) and Marylou Tyler ( @maryloutyler ). The Innovator’s Dilemma.

Engineering 36

Engineering Finance Marketing Sales 36

Russel Lolacher

AUGUST 30, 2018

In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. As this was 2009 and Lynn wasn’t the most computer savvy person, social media wasn’t as obvious a communication channel as it is today. Computers however, were a totally different beast. Surely she missing something.

Entertainment 48

Entertainment Morale Personalization Customer Care 48

JivoChat

JUNE 20, 2021

In the time since it launched in 2009, BigCommerce has become a leader in the SaaS e-commerce world. In 2009, Walmart expanded its footprint in the e-commerce world when it launched Walmart Marketplace. Responsive design ensures full accessibility and functionality on all devices. Pricing: $69 one-time fee. Source: BigCommerce.

Sales 52

Sales Accountability Advertising B2B 52

Russel Lolacher

AUGUST 30, 2018

In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. As this was 2009 and Lynn wasn’t the most computer savvy person, social media wasn’t as obvious a communication channel as it is today. Computers however, were a totally different beast. Surely she missing something.

Entertainment 40

Entertainment Morale Personalization Customer Care 40

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. The SaaS company is responsible for maintaining databases and servers and making sure that users can access the applications from almost all devices.

SaaS 11

SaaS Finance CRM Enterprise 11

Connecting the Dots

APRIL 3, 2024

Customers Spread Negative Word of Mouth (WOM) Two major SaaS software firms we know of found that many of their clients IT and Operations departments failed to aggressively train the front-line on how to use many of the product features. 2009, August 10). 5 Reichard, C. Can You Sell Without Lying? Harvard Business Review.

Education 62

Education B2B Sales Surveys 62

SmartKarrot

JANUARY 25, 2022

We have recently seen marketing departments in SaaS companies concentrating more on marketing programs to engage existing customers. On the other hand, customer success has been around since early 2009. In the case of bigger B2B SaaS companies, they might have separate departments for customer marketing and customer success. .

Marketing 10

Marketing SaaS Upselling Education 10

SmartKarrot

FEBRUARY 15, 2022

She created the #customerserv chat in 2009 – a platform to discuss everything related to customer service. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. Marsha Collier has authored 48 books about customer service, social engagement, and eCommerce. Martin Hill.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

ROI CX Solutions

DECEMBER 5, 2024

Martal Group Martal Group is a Canada-based BPO company, founded in 2009, specializing in outbound and inbound lead generation for businesses looking to scale rapidly. CloudTask CloudTask is a B2B lead generation and sales services company founded in 2014 that provides cloud-based business solutions for SaaS companies.

outsourcing 52

outsourcing Call Center Technical Support B2B 52

Comm100

NOVEMBER 23, 2020

Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. Great for: Early-stage SaaS startups and small subscription-based businesses in need of a multi-functional email ticketing software. 4.7 / 5 (Capterra). 4.0 / 5 (Capterra).

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

ChurnZero

OCTOBER 30, 2023

In 2009, authors Rob Walker and Joshua Glenn devised a social experiment to find out. Some SaaS products have performance dashboards built in that help. Is storytelling a legitimate persuasion tactic? The pair purchased 200 small figurines for an average price of $1.25and a grand total of around $250. The results were phenomenal.

Customer retention 52

Customer retention Accountability SaaS Surveys 52

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The recent years have witnessed how SaaS products and companies have changed the way organizations operate online. Here is the list for you –.

SaaS 10

SaaS Finance Advertising CRM 10

Xaqt

JUNE 1, 2020

The Great Recession in 2008-2009 accelerated the offshoring trend as companies grappled with the economic downturn. Which meant that someone from Kansas could call a U.S company and speak with a call center agent in Bangalore. Offshoring thus emerged as a way for contact centers to reduce labor expense.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52

CSM Magazine

DECEMBER 10, 2024

Army Intelligence Analysis unit in 2009. .” Aampe team offsite, Sri Lanka Founded in 2020 by a trio of scientists, Aampe emerged from a unique combination of expertise. Meinshausen, who previously co-founded PaySense (acquired by Prosus/PayU for $185M), met co-founder Schaun Wheeler in a U.S. Learn more at theory.ventures.

Personalization 52

Personalization Engineering Entertainment Enterprise 52