Remove 2009 Remove SaaS Remove Sales
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Q&A: Understand the Growth and Retention Metrics of SaaS Companies from Recent Surveys and M&A Activity

ChurnZero

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. Speakers: Rob Belcher , Managing Director, SaaS Capital. Each account rep that is doing sales is also doing renewal management and things like that.

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Customer Perceived Value: Understanding What Appeals to the Consumer

aircall

From most SaaS companies, people do not merely buy software, but rather solutions. One study showed that using this method increased sales by 24%. Clearly, this is easier said than done when considering an SaaS company who conducts business in many countries and currencies around the world. Removing signs of monetary value.

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Inside Customer Success: HubSpot

Amity

With 20,000 customers worldwide, HubSpot is the world’s leading inbound marketing and sales platform, transforming the way businesses attract, engage, and delight customers. I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. There were 4 Customer Success Managers at the time.

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Customer Success Technology Buyer Guide

ClearAction

Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed. On the tech provider side, new logos are a constant quest, but SaaS models mean renewals are a top priority. Buyers prefer to have minimal interactions with sales teams.

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14 Books Investors Wish All Startup Founders Had Read

Kayako

All of The Lean Startup principles you may already know of are rooted in the theories and strategies set out by Blank: customer development, product-market fit first, understanding your market and iterative vs linear execution before ramping up sales and marketing. Predictable Revenue is a gospel in the bible of building a SaaS business.

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Inside Customer Success: Vend

Amity

Founded in 2009, Vend is a retail POS Software, Inventory Management, E-Commerce & Customer Loyalty for iPad, Mac and PC. Everything that we’re talking about around the lunch table is getting in amongst the sales team. Some SaaS stuff as well but the innovation in Customer Success is what’s really interesting.

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What impact is your Customer Success team having?

Amity

In this issue of the SaaS Tattler we discuss how to make sure your Customer Success team is making the required impact. A Guide of SaaS Companies. Can Customer Success really be held with the same importance of sales, marketing and product departments? Since 2009, the popularity of customer success has increased 800%.