Spearline

APRIL 10, 2022

Until 2009, contact centers and other organizations had to rely on relatives abroad or holidaymakers to call their overseas numbers to make sure they were working and that the line was of sufficient quality to hold a conversation. Spearline tests the numbers on your behalf or you can do so directly using the self-service platform.

Contact Center 98

Contact Center Telecommunications SaaS Self service 98

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. Speakers: Rob Belcher , Managing Director, SaaS Capital. This is also the first time SaaS companies have ever been tested in a down market. Q&A Recap.

SaaS 72

SaaS Metrics Surveys Customer retention 72

Education Services Group

FEBRUARY 3, 2021

Customer Success as a Service ® provider ESG announces a partnership with inSided, the only Customer Success Community platform for SaaS and subscription-based companies. Both ESG’s services and inSided’s platform share the same ultimate goal: meaningful customer engagement that leads to increased retention, growth, and advocacy.

Customer advocacy 52

Customer advocacy SaaS Self service Consulting 52

Spearline

APRIL 10, 2022

Until 2009, contact centers and other organizations had to rely on relatives abroad or holidaymakers to call their overseas numbers to make sure they were working and that the line was of sufficient quality to hold a conversation. Spearline tests the numbers on your behalf or you can do so directly using the self-service platform.

Telecommunications 52

Telecommunications SaaS Contact Center Self service 52

Connecting the Dots

APRIL 3, 2024

Customers Spread Negative Word of Mouth (WOM) Two major SaaS software firms we know of found that many of their clients IT and Operations departments failed to aggressively train the front-line on how to use many of the product features. Load the self-service mobile app on their phone before the customer leaves. 5 Reichard, C.

Education 62

Education B2B Sales Surveys 62

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. India has seen exponential growth in SaaS investments in the last decade. This article will help you –. IBSFintech. Freshworks.

SaaS 11

SaaS Finance CRM Analytics 11

Comm100

NOVEMBER 23, 2020

Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. Since then, Comm100 has kept true to its mission by expanding its offerings to meet the evolving needs of customer service teams. 4.7 / 5 (Capterra). 4.0 / 5 (Capterra).

Chatbots 52

Chatbots Enterprise CRM Customer Support 52