Talkdesk

DECEMBER 26, 2018

Established in 2009, Boostability was founded on a simple business model: to create affordable and effective SEO for the small business marketplace. And it’s worked. Today, Boostability serves over 26,000 small businesses by, helping them elevate their digital presence and succeed online. and multiple globally-dispersed remote agents.

Marketing 43

Marketing Customer Service contact center solutions Contact Center 43

Comm100

MARCH 27, 2023

Reduce support costs Because a chatbot for education can handle an unlimited number of simultaneous chats, they allow support teams to maintain a high service level without the high support costs.

Education 91

Education Chatbots Wait times Surveys 91

Comm100

NOVEMBER 13, 2022

If email customer service best practices aren’t followed, that can mean a lot of back and forth with customers, potentially wasting their time and the organization’s. . Introducing email ticketing allows service managers to understand how their team is performing, and agents to understand their responsibilities. . Founded: 2009.

Customer Service 97

Customer Service Chatbots Best practices Surveys 97

Xaqt

JUNE 1, 2020

The Great Recession in 2008-2009 accelerated the offshoring trend as companies grappled with the economic downturn. Which meant that someone from Kansas could call a U.S company and speak with a call center agent in Bangalore. Offshoring thus emerged as a way for contact centers to reduce labor expense.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52

ROI CX Solutions

DECEMBER 5, 2024

Pros No long-term contracts offer flexibility and scalability for growing businesses Dedicated teams with client-specific service managers ensure focused attention and support Agents are carefully vetted and experienced to provide a high level of expertise Remote agents are fulfilled and motivated to represent brands 8.

outsourcing 52

outsourcing Call Center Technical Support B2B 52