article thumbnail

Assessment for Almost-Automatic CX Excellence

ClearAction

While technologies and data management can improve consistency and minimize many issues, you still depend upon people to set parameters, inputs and outputs. In fact, technology deployment requires full-time management. Interestingly, every digitalization study reveals that primary success factors are cultural. Learn More.

article thumbnail

The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison

Comm100

Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. It certainly is not a tool for smaller companies without being able to assign at least one full-time manager of the CRM.” 4.7 / 5 (Capterra).